Skip to main content

This job has expired

Customer Services and Operations Executive - Luxury Travel Company

Employer
TMS Talent
Location
Buckinghamshire
Salary
£21.5k - 23k per year + Excellent Benefits
Closing date
27 Apr 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

Customer Services and Operations Executive

Buckinghamshire

£21,500 + Benefits

My client , a long established leading upmarket tour operator is now seeking to recruit a Customer Services Executive to provide the highest level of service to their clients.

The Customer Services and Operations Executive is an integral part of the customer services team so the ideal candidate must have previous customer services or operations experience in a similar role within the travel industry.

Customer Services and Operations Executive Responsibilities:

  • Handle all in-coming calls, e-mails and written enquiries from travel agents and direct clients
  • Discuss and where possible try to resolve any on-going customer issues
  • Assist team members when required in all areas of the Customer Relations department
  • Print / dispatch acknowledgement letters
  • Investigate and respond to customer enquiries & complaints and communicate & process all pre-tour changes and cancellations to customers within agreed timescales
  • Raise refunds, credit vouchers, compensation or other gestures as necessary
  • Action customer requests received from other areas of the business linked to Customer Relations
  • Checking all bookings for accuracy
  • Log all customer credits in the booking system, recording voucher numbers and notes relevant to the complaint

Customer Services and Operations Executive Experience Required:

  • Previous experience in a customer service or operations role within travel is essential
  • A professional and friendly manner. Approachable to both colleagues and customers
  • Ability to relate to our experienced and discerning travellers
  • Ability to work unsupervised, individually and as part of a team
  • Proficient at planning and organising own time
  • Flexible and adaptable to changing priorities

Customer Services and Operations Executive Salary and Benefits:

  • Base Salary £21,500
  • Good Benefits
  • 20 Days Holidays
  • Travel Concessions
  • Monday to Friday role

To apply for the Customer Services and Operations Executive role, please email your CV  or contact me on 0207 812 3820 in confidence for additional information.

Company

ABOUT TMS TALENT

TMS Talent (Formally New Frontiers) is a global leader specialising in travel and hospitality recruitment. For over 25 years they have been a trusted partner to employers across these niche sectors, matching exceptional job seekers with their dream roles.

The TMS Talent team prides themselves on delivering unrivalled service and all come from backgrounds in the travel and hospitality sectors. They understand the unique needs of job seekers and clients in these markets and recruit candidates for temporary, permanent and contract roles at all levels, from trainees’ right through to CEO’s and Managing Directors.

Delivering a high-touch and personalised recruitment service, TMS Talent ‘s clients include some of the world’s most prestigious travel & hospitality companies.  They offer a huge range of travel jobs and careers across sectors such as tour operators, travel agencies, inbound, airlines, business travel management companies, cruise lines, tourism, online travel technology companies, and conference, hospitality & events.

To find out more about TMS Talent and to view their extensive range of vacancies visit – www.tmstalent.co.uk

 T: +44 (0) 845 202 2222

E: enquiries.uk@tmstalent.co.uk

 

 

 

 

 

 

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert