Travel Concierge Executive
- Employer
- Travel Trade Recruitment
- Location
- Swindon, Wiltshire, England
- Salary
- £25000 - £27000 per annum + Plus company bonus & benefits!
- Closing date
- 16 May 2019
View more
- Sector
- Tour Operator
- Hours
- Full Time
- Contract Type
- Permanent
- Job function
- Sales
Job Details
THE JOB:
*To communicate with customers prior to travel to upgrade packages i.e. flights, cabins, hotels and tours.
*Have good understanding of profit margin and upsell requirements
*To communicate with suppliers to request and confirm availability
*Understand customer's needs and expectations to deliver excellent customer support throughout
*Respond promptly to customer enquiries
*Produce accurate admin work to complete any action taken
*Be proactive in solving the customers issues, maintaining high standards of service at all times
*Outbound call passengers to give relevant information on their booking, and to pro-actively upsell where possible
*Be highly accurate in the administration work and ensure all notes are left on files
*Strong understanding of packages to enable effective recommendations of any holiday changes
THE CANDIDATE:
*Knowledge of customer service principles and practices
*Must be confident working alone and as part of a team
*Must demonstrate a significant level of self-motivation and initiative
*An ability to work to deadlines with good attention to detail
*Able to remain calm under pressure and problem solve accordingly
*Must be reliable with a flexible approach
*Excellent communication skills - verbal and written - essential
*Able to work extended hours on occasions when required
*Have vast knowledge in terms of products and cruising
THE PACKAGE:
This very exciting new Concierge Executive role is paying an amazing starting salary in the region of £25000 - £27000 plus you will be eligible for their fantastic company benefits package which includes company bonus, pension & medical benefits!!
INTERESTED?
If you would like to be considered for this exciting new position please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk call Helen Cassin on 01293 850647 for more information.
Company
TRAVEL TRADE RECRUITMENT
Travel Trade Recruitment handles vacancies from hundreds of employers each year. We have a wide variety of permanent and temporary job opportunities within all sectors of the travel industry, including business travel, tour operations, retail travel, and reservations.
We want to help you find the ideal travel industry job, make the next career step, and maximise your potential. We do this by finding out about you, as well as what is important to your career goals and lifestyle aspirations.
TRAINING
We also offer CRS training courses in the four major systems of Galileo, Sabre, Amadeus, Worldspan, and can advise which course would enhance your career.
Find more details at www.traveltradetraining.com
VOTED 'BEST UKTRAVEL RECRUITMENT CONSULTANCY'
Travel Trade Recruitment won three awards in 2009 for Best Travel Recruitment Consultancy, including 'Best UK Travel Recruitment Consultancy' at the Globe Travel Awards, Star Recruitment Consultancy at the Travel Bulletin Awards, and Travel Recruitment Company of the Year at the recent British Travel Awards. We are an official ABTA Industry Partner, Members of the Institute of Travel and Tourism (IATA) and the Recruitment and Employment Confederation.
All information supplied to Travel Trade Recruitment will be dealt with confidentiality. Your details will not be passed onto a Client without your specific permission.
Our service to job seekers is completely free. Contact your nearest office and speak our friendly consultants for free advice, or register for our online recruitment services at
www.traveltradejobs.com
London Office
Tel: 0203 887 9444
Email: london@traveltraderecruitment.co.uk
Birmingham Office
Tel: 0121 222 2624
Email: birmingham@traveltraderecruitment.co.uk
Manchester Office
Tel: 0161 923 6120
Email: manchester@traveltraderecruitment.co.uk
Leeds Office
Tel: 0113 394 4147
Email: leeds@traveltraderecruitment.co.uk
Scottish Division
Tel: 0141 248 5222
Email: scotland@traveltraderecruitment.co.uk
Temp Division
Tel: 0203 887 9444
Email: temps@traveltraderecruitment.co.uk
- Website
- http://www.traveltradejobs.com/
- Telephone
- 0203 887 9444
- Location
-
3rd Floor, 1 Aldgate
London
EC3N 1RE
GB
Get job alerts
Create a job alert and receive personalised job recommendations straight to your inbox.
Create alert