Skip to content

CUSTOMER SERVICE EXECUTIVE-TRAVEL COMPANY

This job is no longer available

Recruiter
Progressive Personnel
Posted
19 April 2012
Closes
17 May 2012
Ref
VW506/19
Contact
Victoria Woods
Location
London
Hours
Contract Type
Salary
£21000 per annum

Further information

CUSTOMER SERVICE EXECUTIVE
LEADING TRAVEL COMPANY
SOUTH WEST LONDON
SALARY UP TO £21,000

A leading travel company are looking for a Customer Service Executive. Here you will be responsible for responding to all pre and post cruise enquiries and correspondence from customers, either by telephone, email or letter.

KEY RESPONSIBILITIES

*Consistently exceed customer expectations by delivering an exceptional customer experience on each contact.
*Maintain excellent letter writing skills for pre and post travel.
*Strong telephone manner, building rapport and empathising with the customer.
*Communicate with customers/organisations at all levels in a professional and confident manner to assist with achieving organisational goals.
*Provide out of hours emergency telephone cover on a roster basis.

KNOWLEDGE AND EXPERIENCE

*Exceptional customer service skills, including letter writing and an excellent telephone manner.
*Proactive approach to problem solving.
*Highly organised with the ability to prioritise and meet deadlines.
*Ability to work on own initiative as well as part of team.
*Must be a clear communicator with excellent attention to detail.
*Must be able to remain calm and patient under pressure.
*Demonstrate confidence and assertiveness.
*Positive and enthusiastic approach with a dedicated and flexible attitude.
*Takes ownership for own performance and development.
*IT Literate - Experience of travel reservation systems.

You will be required to work between the hours of 08.00-20.00 5 days over 7. All staff work on a shift pattern including weekends and bank holidays.

Current opening hours are 09:00-19:00 Monday - Friday, 09:00-17:00 Saturday, 10:00 - 16:00 Sunday


To apply, please click below

Progressive Personnel is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates.

For more opportunities, please visit www.progressivepersonnel.co.uk

PLEASE NOTE, WE ARE ONLY ABLE TO CONTACT CANDIDATES THAT ARE SHORT LISTED FOR THIS ROLE BUT WE MAY REGISTER YOUR CV ON OUR DATABASE AND CONTACT YOU ABOUT SUITABLE ROLES IN THE NEAR FUTURE. IF YOU DO NOT WISH TO REGISTER WITH PROGRESSIVE PERSONNEL, PLEASE EMAIL WITH NO REGISTRATION IN THE SUBJECT LINE.

Progressive Personnel