Key Account Operations Manager, Global eTravel - New York

New York, USA
12 Apr 2017
10 May 2017
Stefania Cook
Job function
Full Time
Contract Type

Key Account Operations Manager, Global eTravel - New York

Our client is undergoing rapid growth and are in need of a highly efficient, talented and technically sound operations leader to manage a team in New York. This is a business critical role and we're looking for someone who can build a strong team around them.

This is what makes this challenge interesting:

This billion-dollar company recognize they have only scratched the surface. They are in the online travel space which is extremely dynamic and competitive. Their aim is to deliver a fast, easy way to book hundreds of thousands of properties in almost every country on earth.

Every department - from engineering to customer experience - provides an environment rich with creativity, collaboration, and experimentation, and the tools to work faster and smarter than almost anyone out there.

About you:

  • You have a wealth of experience & technical expertise with multiple hotel connectivity & reservation systems
  • You'll come from a travel industry and reporting / analytics systems background

Your experience:

  • 5+ years' working within the travel industry
  • 5+ years' relevant team leadership experience in an operational / technical field
  • Proven operational and commercial acumen with a detailed & analytical approach to life

About our client:

They are one of the fastest growing online hotel booking platforms in Asia, with a global footprint. Despite the success and size of the company, they still operate with a start-up feel.

About the role:

You will lead the Key Account Operations / Support team, working closely with the commercial, product, connectivity and technology teams to develop and maintain a best in class hotel product.

  • Understand the requirements of the commercial team and prioritize the team focus and workload across the Bangkok, Singapore & New York teams
  • Work with the commercial, product, finance & technology teams to help deliver business requirements
  • Monitor and troubleshoot day-to-day errors, minimizing business risk and revenue loss by reporting upwards to mitigate and small issues becoming business critical
  • Recruitment, training & team development, relationship building, teamwork & leadership

Are you up for the challenge? Then please apply with your CV today.

Our client is an equal opportunity employer and values diversity. They do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status.