Operations Administrator

Burton-On-Trent, Staffordshire, England
£20000 per annum + bonus
20 Jul 2017
17 Aug 2017
19099 - MHE
Marie Heaven
Full Time
Contract Type
Do you have experience in Operations, Admin or Customer Service working for a Tour Operator or travel agency? Have you visited many exciting destinations Worldwide and you have a passion for the travel industry? A fantastic opportunity has arisen based in Burton on Trent working for an expanding travel company who offer excellent career progression.
You will be part of the Operations team ensuring the smooth running of our escorted tours programme. Providing support and information to Tour Managers before, during and after the tour, and ensuring that their paperwork is correct and on time.
Assisting in the preparation of short and long haul tours by making bookings, preparing paperwork and general office administration and also dealing with day-to-day issues that arise whilst the tours are running.

Main Responsibilities
*Emailing suppliers to confirm tours/Tour Managers/split groups/transfer guides/extra room requirements
*Checking printed client itineraries, flight sheets and client lists
*Checking all correct bookings required are in place
*Completing programme sheets for each tour, including details of bookings and timings
*Booking any extra rooms/transport for TMs
*Meeting deadlines for getting paperwork to TMs
*Ensuring any payments for suppliers have been processed with Finance Department

Immediately prior to, and during tours:
*Obtaining tour driver/transfer guide contact details
*Contacting TMs to ensure all paperwork received and answering queries, advising of cancellations or alterations to tour
*Answering queries arising from tour, including transport enquiries, client illness and unexpected changes to itineraries

Post Tour

*Dealing with feedback from TMs, including reading de-briefs, discussing any problems that arose that could be addressed from the office

On Cal
*Providing 24 hour support for TMs and clients, in 1 week blocks for approximately, but not limited to, 4 weeks per year, agreed on a rota basis
*Problem-solving in the event of coach breakdown, water level problems, flight delays, lost tickets, etc.


*Providing support and information to Tour Managers
*Answering queries from Reservations Department and clients regarding tour timings and content
*Assisting in the setting up of new tours, including finding local guides, researching entrance fees and obtaining information and maps
*Keeping systems up to date with tour/guide details
*Being pro-active in maintaining the quality of the tours

Competencies required

*Accuracy and attention to detail
*Good personal organisational skills
*Strong commitment to great customer service, in dealing with clients, Tour Managers and suppliers
*Good working knowledge of Excel spreadsheets, and administrative systems such as Outlook and Microsoft Word


*Second European language

A basic salary will be offered £20,000 depending on experience plus benefits.
Please contact Marie Heaven at Travel Trade Recruitment and send your CV to marie@traveltraderecruitment.co.uk or call 0121 450 9776 or click below to apply online.

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