Coach Operations Executive

New Frontiers
London (Greater)
£26k - 35k per year + benefits
28 Dec 2017
25 Jan 2018
Job function
Full Time
Contract Type

The successful applicant can be based in our clients offices in London (other Europe locations will be considered) will work with the Manager of coaching to deliver contracts and suppliers as required by the business for tours into Europe.

Coach Operations Executive Key Activities

Educate and familiarise self with knowledge of product and suppliers

Action all contracting requests quickly, efficiently and accurately.

Input contracts and update relevant systems.

Develop good working relationships with Suppliers

Co-ordinate with Suppliers and Internal departments to resolve accounts queries and other discrepancies.

Monitor booking situation of LDC’s and highlight to management any potential issues.

Deal with on road emergencies

Investigate complaints about coaches and drivers

Monitor quality control

Prioritise work load as and when necessary.

Assist other members of the LDC Reservation Team and other departments as and when workload dictates.

Undertake, as requested, other tasks or projects and complete within the given time frame

Process prepayments if and when required

Maximise profits whenever possible by requesting special budgets when possible.

Respond to all messages and queries from other offices and departments within 24 hours.

Ensure good communication with colleagues and management. Provide feedback and identify any new ideas and/or problems

Ability to travel for business when required.

Coach Operations Executive Skills required

Past experience/working knowledge of reservations or operations in the Travel/Hospitality industry is preferable though not essential.

Good written and spoken English required. Preferred though not essential is an additional European language skill.

Good Working knowledge of MS Office

Attention to details

Self Motivation

Excellent organisation skills and ability to prioritise

Ability to work under pressure, meet deadlines and react to emergency situations

Problem solving skills

Good communication and reporting skills

You will be contacted by the client directly to discuss your application in confidence.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

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