Contact Centre Manager – UK & Europe

Manchester Airport, Manchester
Competitive Salary
25 Jan 2018
25 Feb 2018
Job function
Full Time
Contract Type

Contact Centre Manager – UK & Europe

Manchester Airport, UK

Must have Travel Industry experience

Kognitiv facilitates beneficial trading relationships by directly connecting consumer audiences – via brands, corporations and associations – with the owners of travel assets.

Specialising in the travel industry, Kognitiv brings together brands with consumer audiences and travel suppliers. We have significant growth ahead of us and are looking for outstanding people to come and join us. This is an exciting opportunity to join a rapidly evolving organisation and work for an international business with a collaborative, smart and passionate team.

We are looking for an inspiring and experienced Travel Industry Contact Centre Manager to lead our fixed and remotely based European contact centre and deliver all business and partner KPI’s.

People management, strong communication skills and analytical thinking will shape your strategy as you will have accountability for the team’s sales performance.  You will have the prowess to lead a culturally diverse and multi-lingual team ensuring a consistent, quality customer experience across international boundaries and deliver exceptional results. 

It is essential you have experience and success in leading a large travel Contact Centre and the management of a remote based team would be particularly of interest. This is a hands-on role and you must have in depth knowledge and experience of dynamic packaging, an understanding of relevant travel legislation and have come from a background with an Online Travel Agency, Tour Operator or similar.

An energetic leader you will drive our large remote based contact centre team with creative and inspirational skill to maximise sales team potential in all regions and recruit, develop and harness the homebased workforce to achieve business goals.

To apply or find out more about this rewarding and exciting position please click on "Apply Now" and provide your CV, current salary information, notice period and current location. 

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