Operations Manager (Travel Industry)

South West London, London, England
£27000 - £30000 per annum
25 Jan 2018
22 Feb 2018
Charlotte Williams
Job function
Full Time
Contract Type
If you thrive off managing transport logistics, can think on your feet and efficiently resolve issues when they arise then a unique opportunity has risen to work for an established tour operator in SW London...

As a Transport Manager you will be responsible for managing all transport arrangements for guests each week to/from European airports. You will prepare transport and coach grids using Excel and liaise with our airport representatives to make the guest journey as smooth and efficient as possible. You will be the first point of contact in case of delays, re-organising transport where needed. You will liaise with multiple suppliers and manage a transport budget and will be responsible for producing yield reports.

*Book transfers with coach and minibus suppliers
*Communicate all transfer information to resort teams through the use of Excel grids
*Check and distribute flight manifests to airport managers
*Manage the smooth running of the midweek transfers
*Liaise with the overseas resort hosts, resort and airport management on the Sunday transfer day
*Ensure the smooth running of all transfer days dealing with traffic delays, traffic, weather conditions etc.
*Through resort feedback work with suppliers to improve the service provided to guests
*Liaise closely with the UK sales and Admin team to deliver the adhoc and supplement transfers
*Book End Of Season Travel for all staff back to the UK at the end of season
*Ticketing and Manifests - compiling and distributing to guests/airlines
*Facilitate the maintenance, servicing and repair of AE owned vehicles

*You will need the ability to communicate effectively with a friendly and professional telephone manner, along with an ability to problem solve and work under pressure. Full training on the company processes and systems will be provided but previous experience from within a high volume Tour Operator in any capacity is highly desirable.
*The ability to use Excel to an advance level is essential in this role, whilst conversational French will certainly help day to day.
*As is the nature of the business, this role will require every Saturday and Sunday weekend work as our guest flights travel during this time so you will need to have a flexible approach to your working days. This role would suit an individual who doesn't shy away from responsibility and is keen to take ownership and make this role their own.
*Seasonal overseas experience gained within a high volume Tour Operator

The successful candidate can expect a salary up to £30,000
Fantastic company perks including 3 free holidays a year!

Click - APPLY
Call - 0203 887 9444
Email - charlotte@traveltraderecruitment.co.uk

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