Travel Customer Relations Administrator
Travel Customer Relations Administrator, St Albans, Salary to £20k
We are seeking experienced administrator to join this established tour operator based in St Albans. This is a great role to develop a career within the travel industry with lots of opportunity and training. The role is focused on knowledgeable, friendly and efficient customer service and with a great salary to £20k on offer and start date in late April.
Travel Customer Relations Administrator Responsibilities:
Set up, record and acknowledge clients' post departure complaints, forwarding to resort teams for reports and monitor / action admin response dates via a spreadsheet
Monitor and record all incoming questionnaire feedback and upload appropriate reviews
Advise appropriate parties of any new serious complaints, Personal Injury Claims or Legal / Court Cases
Handle any telephone queries, in a calm and professional manner
Liaise with internal departments and overseas teams, where required
Assist CS team with other duties, as required
Travel Customer Relations Administrator Requirements:
Knowledge / experience in the travel industry is preferred.
Would ideally suit a college leaver with experience in an administration role
Excellent oral and written communications skills, with good organisational ability
Good proficiency in Excel / Word / PowerPoint
Knowledge and experience of social media
Candidates must have professional diplomacy and mature conduct
If you are keen to be considered for this excellent opportunity please apply online or email your CV to firstname.lastname@example.org. Please call 02073971286 for further information
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk