Customer Support Executive - Travel

Woking, Surrey, England
£20000.00 - £24000.00 per annum
01 Feb 2018
01 Mar 2018
Lisa Cain-Jones
Job function
Customer Service
Full Time
Contract Type

Customer Support Executive - This dynamic travel business is looking for a Customer Support Executive. This important role is to support travel agents using their in-house booking system and to provide booking and operational support.

Customer Support Executive - Role & Responsibilities:

  • Respond to member calls to support with making bookings on the Honeycomb system.
  • Assisting members with checking for additional information and / or adding extras to bookings such as baggage & special requests etc.
  • Respond to all emails and telephone enquiries in a timely, customer focused and professional manner.
  • Deal with all group travel bookings.
  • Ensure all schedule changes are communicated to members.
  • Complete weekly payment discrepancies and report to management.
  • Log all cancelled bookings and report to line manager.
  • Responsibility for post travel complaint handling.
  • Escalate issues that cannot be resolved to line manager.

Customer Support Executive - Skills & Experience Required:

  • Excellent written and spoken communication skills.
  • Ability and desire to provide a professional customer focused service at all times.
  • Efficient, organised and diligent with the ability to prioritise workload.
  • Strong IT skills - with experience of Honeycomb or other travel booking systems being an advantage.
  • Pro-active with the ability to work autonomously and effectively as part of a team.
  • Retail Travel or Tour Operator experience is desirable.

Customer Support Executive - Additional Information:

  • Salary £20k - £24k
  • Working hours Monday to Friday 9 to 5.30
  • Free parking close to the office.
  • 21 days holiday plus bank holidays.
  • Company benefits include pension, healthcare etc

If you have the skills and experience required, please apply for the position of Customer Support Executive online or email your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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