Front Desk Manager

£21,000K- £23,000K
23 Feb 2018
23 Mar 2018
Job function
Customer Service
Full Time
Contract Type

My Client is Britain's leading independent cruise line and 2018 heralds their ninth year of operating no fly cruises from a choice of 11 UK ports. They believe their smaller more intimate ships offer a leisurely and traditional home from home country house style of cruising with the emphasis very much on personal service and going that extra mile. 


In charge of the Reception onboard, Dealing with receptionist training programmes, passenger requests and complaints, liasion with Hotel Director / Guest Services Manager for all matters concerning passengers

Rank: Officer, Two Stripes


·         Must have previously held position of Chief / First Purser, Front Desk Manager, or Cruise Services

·         Host onboard a passenger cruise ship

·         Must have Typing skills, Windows XP, Word, Excel, MS Outlook. Additional: Fidelio Cruise, Cruise Manager (or similar Ship Management System)

·         Must be knowledgable in ISM regulations

·         Must be able to deal with crew and passengers in a professional manner

·         Must speak and write English fluently

·         Must be a self starter and able to motivate members in department

·         Must be a good organiser and communicator and feel comfortable working with crew of different nationalities

·         Must be able to work under pressure and meet deadlines and work to established standards

·         Must have strong character with developed leadership skills

·         Must have pleasant disposition and friendly personality

·         Must have high degree of patience and understanding

The Front Desk Manager has overall responsibility for the maximisation of revenues from Future Cruise bookings, cabin upgrades, on board packages and merchandise sold through the Guest Services Team.

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