Business Travel Reservations Supervisor

TMS Talent
Market Related
26 Feb 2018
26 Mar 2018
Jacky Docherty
Job function
Full Time
Contract Type

Reservations Supervisor in Business Travel - Essex

Our client, a successful Travel Management Company based in Essex, is seeking an experienced Reservations Supervisor to oversee a busy reservations team.

Reservations Supervisor in Business Travel Duties:

  • Set and communicate operational service standards in accordance with company policy and objectives.
  • Identify and agree individual and team service targets and performance objectives that will support the business in achieving its overall business goals.
  • Monitor and review all performance indicators, taking appropriate action when performance standards are not achieved.
  • Establish and implement best operational working practices, policies and processes, ensuring that they are documented, monitored, reviewed and developed. Manage the Helpdesk and assign tickets accordingly.
  • Monitor 24-hour reports for service failures, discuss and resolve any problems.
  • Work closely with all Account Managers to continually review and improve service standards to clients.
  • Ensure that customer complaints and service failures are resolved as quickly as possible so that, as far as possible, they do not recur.
  • Deputise for the Head of Customer Services as required.
  • Carry out appraisal, disciplinary and other interviews.
  • Ensure that people are kept up-to-date with any planned or recent changes; information; product knowledge etc.
  • Attend meetings, conferences; client meetings and sales events as required.

If you are looking for the next step in your Business Travel career please do not hesitate to reply!

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