Worldwide and Cruise Sales Executive

Hays Travel
SR1 3PE, Sunderland
08 Mar 2018
08 Apr 2018
Job function
Full Time
Contract Type

Job Title: Worldwide & Cruise Sales Executive

Department: Hays Tour Operating Limited

Reporting to Team Leader

Hours: 37.5 per week on a rota basis (Monday – Friday 9.00am - 8.00pm, Saturday 9.00am - 6.00pm, Sunday 10.00am – 6.00pm)  


Role Summary

The Hays Faraway sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a Worldwide Sales Executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise, on both a business to business basis and direct to customers.


Key Responsibilities

• Creating and selling tailor made travel packages using Hays products & 3rd party operators from sales leads generated via telephone, email and live chat enquiries

• Delivering a first class customer service experience to all customers, obtaining repeat business

• Working towards, and striving to exceed, agreed individual and team sales targets and other KPI’s

• Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge


Competencies Required

• Excellent organisational skills

• Excellent selling skills with the ability to achieve individual and team sales targets 

• The ability to negotiate and achieve desired outcomes as agreed with Line Manager

• Appropriately assertive with a wide range of people

• Analytical and problem solving skills with a can do attitude

• Attention to detail and high levels of accuracy

• Strong administration skills with excellent time management skills


Qualifications / Experience Required

• Worked within a Travel Sales environment

• Strong sales acumen and proven sales record 

• GDS knowledge



• To undertake any other duties that may fall into the job criteria

• To conform with all company policies and procedures including Health and Safety

• To treat all employees, customers and suppliers with dignity and respect 

• This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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