Assistant Manager - Pocklington

Hays Travel
Pocklington, York
08 Mar 2018
08 Apr 2018
Job function
Full Time
Contract Type

Job Title: Assistant Manager

Department: Retail

Reporting to Branch Manager

Hours: Up to 37.5 hours per week, as per retail rota

Role Summary

Assisting the Branch Manager in coaching and developing a team of Consultants, you will lead by example, ensuring that the company’s high standards are maintained. You will draw upon your supervisory experience to support the Branch Manager in the day to day operation of the branch by motivating the team to deliver exceptional customer service in order to maximise sales and overall profitability. You will be passionate about finding every customer who walks through the door their ideal holiday and provided with ongoing training, you will be equipped with specialist knowledge to confidently advise on an extensive range of holiday packages and tailor-made holiday experiences, as well as a range of ancillary and insurance products in order to achieve both individual and team sales targets.

Key Responsibilities

  • Maximising sales, whilst assisting the Branch Manager to ensure the overall profitability of the branch
  • Assist with the effective day-to-day operation of the retail branch and foreign exchange bureau
  • Assist with the supervision, coaching and development of branch staff
  • Identifying and meeting customers’ needs by providing exceptional customer service at all times
  • Participate in promotional events and activities to increase exposure of the branch
  • Use social media to promote offers, generate customer engagement and sales leads
  • Lead by example in achieving individual sales targets and objectives
  • Assist & support the Branch Manager to achieve maximum staff productivity whilst ensuring staff motivation is maintained
  • Ensure that excellent customer service experience is provided at all times
  • Attend Managers meetings, conferences and other promotional events as required
  • Ensure both branch and staff appearance conform to company standards
  • Effectively perform administrative duties


Competencies Required

  • Good leadership skills/experience of working within a supervisory role
  • Ability to coach, develop and motivate a team
  • Ability to work towards individual and team sales targets
  • Excellent communication and customer service experience
  • Good accuracy and numerical skills with the ability to understand and interpret financial statistic
  • Enthusiasm and positive attitude with a commitment to contribute to the growth of the business and to  assist with the development of its employees to maximise job satisfaction and performance

Technical Skills Required

  • IT software packages including Microsoft Office and Outlook as well as in-house travel booking systems 
  • File management skills
  • Web navigation skills
  • E-mail management skills
  • Scanner knowledge

Qualifications / Experience Required

  • Previous travel agency sales experience with a proven sales record
  • A recognised travel qualification
  • Excellent travel product knowledge with a good working knowledge of tour operator systems


  • To undertake any other duties that may fall into the job criteria
  • To conform with all company policies and procedures including Health and Safety
  • To treat all employees, customers and suppliers with dignity and respect 
  • This job description is not intended as an exhaustive list of all duties and responsibilities of the post but simply reflects the key areas involved

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