Travel Live Chat Consultant

Chester, Cheshire, England
£17500.00 - £18000.00 per annum + Excellent OTE & benefits
06 Apr 2018
04 May 2018
Sunny Kersyte
Job function
Full Time
Contract Type

Travel Web Support - Web Chat / Live Chat Consultant required for a very well established independent travel company in Chester City Centre - Offering a basic salary of £17,500, rising to £18,000 after 6 months probationary period plus bonus/commission up to £400 a month OTE £22,800 - This is a great opportunity for a strong Live Chat / Web Support / Web Chat Specialist that is looking to work for an exciting, dynamic and growing business. These opportunities would suit individuals from a strong background in web based / live chat customer service and sales roles within a Call Centre / Contact Centre environment or alternatively individuals that have are target driven from other industry sectors that are looking to sell and leading and quality travel product.

Travel Web Support / Web Chat / Live Chat Consultant will:-
- Respond to incoming emails and live customer web chats from the website in line with department procedures and service guidelines
- Maximise all opportunities to convert enquiries into bookings, ensuring that personal and team booking and conversion targets are met
- Deliver an outstanding customer service on every call / email and chat to exceed customer expectations and provide the best customer experience possible
- Identify and maximise opportunities to maximise income on every booking - offering additional products such as insurance where appropriate
- Identify opportunities to enhance the customer experience or internal processes and feeding back to relevant team and stakeholder

The Travel Web Support / Web Chat / Live Chat Expert will:-
- Have credible knowledge of dealing effectively with clients or customers in a live chat environment OR have worked in a Travel or Lettings industries and have effectively conversed with customers over email
- Experience in a similar role on web support / live chat / web chat environment with a strong understanding of web based interaction with customers and consumers

Would you like to be part of a close-knit and friendly team, dedicated to excellence and top-notch customer service and work for the UK's largest independent specialist travel agency that offers a fantastic and unrivalled holiday / travel product?

If so, for more information and to apply for this unique role please send your updated CV to, call Sunny on 0161 238 4494 or apply below.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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