Customer Sales Advisor - Travel - Based Wallington, Surrey
As first point of contact for our valued customers and travel agent partners, our Sales Advisors are integral to the success of the Newmarket Holidays brand. In this busy role, you would be selling our extensive holiday range on the telephone, sharing knowledge of destinations, hotels, flights and excursions, seeking to provide the "best fit" of product in our portfolio to customers' requirements, offering exemplary customer service every step of the way. You'll be expected to be professional and knowledgeable of the services and products offered so a full range of ongoing training is provided.
This IS a sales role, so you will need to be equally focused on achieving sales targets, motivated by the desire to turn every call into a sale. You'll be adept at managing a number of tasks at the same time, thrive on building effective and productive relationships with customers, be able to demonstrate fantastic interpersonal skills and the ability to work as part of a busy team. Previous sales or customer service experience in the travel industry experience is essential.
The award-winning Newmarket Group is one of the UK's largest independently owned specialist tour operators and looks after the arrangements of tens of thousands of clients each year to a wide range of destinations throughout the UK, across Europe and beyond. Our tours include coach, short haul, long haul and cruise holidays so one minute you can be booking an Emmerdale tour for a customer, then your next call could be a world cruise sale!
Our Sales and Customer Service team is the 'contact centre' for our business and is open seven days a week, operating a shift rota system to enable this. Sales Advisors are typically required to work alternate weekends. Newmarket Holidays' employees enjoy an array of benefits including discounted holidays, contributory pension scheme, training, work-life balance, cycle to work scheme, childcare vouchers, discounted gym membership etc.
Sound like the kind of career challenge you're looking for and the type of company that you'd like to enjoy success with? If you are an experienced Sales Advisor with the relevant skills, travel experience, energy and attitude for this role, please send your CV with a brief covering email detailing your salary expectations and availability to start to our HR team.