Tour Operator Operations Manager Swindon
My client is a National Luxury Tour Operator who believe in developing the knowledge, capability and skills of all staff in the company whilst rewarding their staff with amazing salaries & company benefits scheme, sounds good doesn't it? As the Operations Manager the successful candidate will be responsible for the operational journey of our customers, you will be responsible for supervising and supporting the tour mangers and working with suppliers to ensure an excellent level of service is provided globally. Ensuring the operations admin team are delivering to standard and deadlines and managing the operations budget and expenses of the team. You will also be responsible of the CSQ results of operations.
*Leading and developing the team
*Working closely with key stakeholders across all departments.
*Setting KPIs for individuals and complete regular reviews with clear development plans for the whole team.
*Identify risk areas and allocate team members to own and mitigate them
*Building operational plans and guidelines for suppliers.
*Working with suppliers to provide feedback and ensure they are working to the minimum agreed service.
*Supporting the Head of Operations by allocating team members to travel to resort to support the organising of transfers / hotels and ensure all passengers journey are smooth
*Resolving issues in resort, working with our ground handlers in resort and building up good relationships with suppliers
*Address any operational legal matters that may arise
*Build a clear and structured training and development plan for our local representatives.
*Fully link up the new operational processes with Customer Service, Sales, Product and Marketing.
*Create a clear review structure with suppliers based around customer and staff feedback.
*Document the new procedures, policies and standards for the department
*Proven knowledge of logistical and operational processes when moving large numbers of passengers
*Must be able to travel overseas at short notice if required.
*Experience of managing a budget and monitoring spend
*Can build relationships with internal and external customers
*The ability to supervise and manage a small team of direct reports
*Be able to demonstrate management and leadership abilities
*Has outstanding customer service ethic and puts the customer first
*Can build and develop effective processes
*Able to build relationships that take into account different cultural expectations and needs
*Experience of handling complaints through to resolution
*Can work extended hours when required
*Proven experience working overseas
*Must have the ability to work under pressure and keep a clear head
*Must have great attention to detail
*Must be able to prioritise projects and activities and set timelines to achieve goals quickly
*Enjoys problem solving and finding solutions
*Has great influencing and negation skills
*A natural forward planner who critically assesses own performance
*The ability to be flexible, decisive and quick thinking
*Reliable, tolerant, and determined
*Keen for new experience, responsibility and accountability
*An ability to work to deadlines
*Must have great organisational skills
*Must be adept in use of MS Office 2000 or later, particularly Excel
*Experience managing a budget and a good understanding of basic accounting.
The successful candidate will be rewarded with a really competitive basic salary of up to £40000.00 which is dependent on experience, you can also expect to receive a company bonus scheme, pension contribution and private medical benefits.
If you have the experience I am looking for please follow this link by clicking 'apply' send your CV directly to Helenc@traveltraderecruitment.co.uk or call Helen Cassin on 01293 850647 for more information