Travel Operations Executive Swindon

Swindon, Wiltshire, England
£20000 - £25000 per annum + Fantastic salary & Great Company!
31 May 2018
28 Jun 2018
Helen Cassin
Job function
Full Time
Contract Type
My client is a growing luxury travel company who are looking for a dynamic customer service professional to lead all aspects of the customer touch points. I am looking for an individual who has the required passion, skill and experience across all areas of Customer Service, but just as important, an individual who can thrive and demonstrate leadership in a fast changing and entrepreneurial business. This role is based in the UK but the brief will also cover the development of the appropriate structure and processes to support the customer service across all of the company's worldwide markets.

*Responsible for designated regions of the world, ensuring that relevant information and data is complete and correct.
*Ensuring all manifests are accurate and sent out to suppliers in time frames set out in Operations procedures.
*All updates and amendments are communicated to the appropriate people in a timely manner.
*Ensure that all risk assessments are up to date
*Manage and respond to email and telephone queries and requests.
*Ensure all relevant information for tours are up to date and available to customers and support teams.
*Proactively manage workloads and deadlines to deliver expected standards
*Management of smaller groups in resort, and supporting resort manager with larger events.
*Build and maintain excellent working relationships with suppliers, internal departments and global offices.

*A natural forward planner who critically assesses own performance
*Must be thorough and have excellent attention to detail
*Strong Administration Skills
*Must have great organisational & time management skills
*Must be adept in the use of MS Office, particularly Excel, Word and email.
*Motivated to have new experiences, responsibility and accountability
*Travel industry experience would be beneficial but not essential.

The successful candidate can expect a salary of up to £25000 dependent on experience plus company benefit scheme, pension and medical benefits.

If you are keen to be considered for this exciting new position please follow the link to apply or send your CV directly to Call Helen Cassin for more information on 01293 850647

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