Senior IT Support Analyst

New Frontiers
London (Greater)
£35k - 38k per year + Discounted Flights and Great Benefits
12 Jun 2018
10 Jul 2018
Tony Yerasimou
Job function
Full Time
Contract Type
Senior IT Support Analyst

Central London

£35,000 + Benefits

My client is a leading travel company based in Central London.

They are now recruiting for a Senior IT Support Analyst to maintain the secure and effective operation of all computer systems, related applications, hardware and software.

Candidates must have extensive technical hands on experience in 2nd/3rd line support

Senior IT Support Analyst Key Responsibilities:

  • To be part of a proactive team of support staff responsible for delivering a high quality, customer-focused professional service.
  • Responsible for the day to day coaching, support and mentoring of the IT support analysts.
  • Design and implement preventative maintenance procedures for servers and storage.
  • Testing and modifying systems to ensure that they operate reliably.
  • Scheduling and performing system upgrades.
  • Assisting with the design, planning and testing of the disaster recovery plan.
  • Assisting with crisis situations, involving out of hours support as and when necessary.
  • Managing the helpdesk ticketing system.
  • Documenting IT procedures ensuring they are kept up to date.
  • Responsible for preparing reports on the performance of the service desk, servers and storage.
  • Managing incoming requests from end users and escalated from the IT team, both via telephone and e-mail in a courteous manner.
Senior IT Support Analyst Essential Knowledge & Skill Requirement
  • Extensive technical hands on experience in 2nd/3rd line support
  • Recent experience of providing server support including VMware and Hyper v.
  • Excellent working knowledge of Microsoft Windows and Microsoft Office products including Windows 7, Windows 10 and Microsoft Office products (Word, Excel, PowerPoint, and Outlook)
  • Excellent working knowledge of Server Operating Systems including some or all of the following: Windows server 2008, 2012 and 2016 Administration, Exchange 2010, 2013 and 2016 Active Directory, user account setup and administration, DHCP, WINS, IIS
Senior IT Support Analyst Salary and Benefits
  • Base salary to £35,000
  • Travel discounts
  • Pension
  • 22 days annual leave

To apply for this Senior IT Support Analyst role, please email your CV to or call Tony on 0207 812 3820 for additional information.

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