Senior IT Support Analyst

London (Central), London (Greater)
Up to £35-38k plus bonus & benefits
12 Jun 2018
12 Jul 2018
Job function
Full Time
Contract Type

Senior IT Support Analyst – central London - Up to £35,000 + free holidays, discounted flights & excellent benefits

Our client is an award-winning luxury travel operator that are looking for a Senior IT Support Analyst to join and in-house IT team. The purpose of the Senior IT Support Analyst is to maintain the secure and effective operation of all computer systems, related applications, hardware and software. The ideal IT Support Supervisor will be an expert in providing hands on 2nd and 3rd line support. 

The key responsibilities for the Senior IT Support Analyst are:

  • To be part of a proactive travel team of support staff responsible for delivering a high quality, customer-focused professional service
  • Responsible for the day to day coaching, support and mentoring of the IT support analysts
  • Design and implement preventative maintenance procedures for servers and storage
  • Testing and modifying systems to ensure that they operate reliably
  • Provision of cover for members of the IT department to ensure that services are available in accordance with departmental standards
  • Maintenance of relationships with third party suppliers and internal departments.
  • Maintain and update skills and knowledge

The key skills required for Senior IT Support Analystare:

  • Must be in possession of a degree in IT related subjects or equivalent experience
  • 5 years or above technical hands on experience in 2nd/3rd line support
  • Recent experience of providing server support
  • Excellent working knowledge of Microsoft Windows and Microsoft Office products
  • Excellent working knowledge of Server Operating Systems
  • Basic network troubleshooting
  • Good understanding of IT hardware and network software systems

To apply for the Senior IT Support Analyst position please click on the link below and apply with Travel Futures

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