Guest Communications Executive

Air Agents
London, South Kensington
30 Jul 2018
30 Aug 2018
Job function
Customer Service
Full Time
Contract Type

Air Agents is a fast growing start-up company with big plans for the future.  We are London's most loved management company for Hosts on Airbnb. We deliver an end to end service to our landlords with our trusted team, leaving minimal work and maximum reward.

Since gaining investment from two of the Dragon’s – Touker Suleyman & Tej Lalvani, we are looking to grow and scale Air Agents into a market leading company. We are looking for interesting individuals, with a genuine passion for delivering a great customer experience and who are excited and driven by working in a fast paced, ever changing company.

Guest Communication Executives are responsible for managing all guest communications throughout the full customer journey which includes responding to customer enquiries, resolving operational problems, driving sales and working with all departments to ensure that guests experience a five star stay every time they stay in our properties.

Your Skills & Experience

  • Exceptional customer service skills
  • Strong written and verbal communication skills
  • Team working skills
  • Organisational skills and attention to detail
  • Time management
  • Relationship building skills (team members/guests/clients)
  • Problem solving skills and an ability to think outside the box
  • Computer literacy required
  • Experience of working with computer based reservation systems

What you will be working on

  • Managing guest communication with current and potential customers
  • Converting enquiries into bookings  
  • Having a working knowledge of Air Agents full range of products & services
  • Understanding customer needs
  • Being the primary point of contact for our guests
  • Delivering friendly, knowledgeable and personal service
  • Resolving operational problems
  • Working with other departments to ensure our accommodation meet customer expectations

What we can offer

Air Agents is a great place to work, with an engaged group of staff, excellent work environment and regular opportunities for cake and beers!  We have high expectations of our team, and in return we give back to make sure you can do your job well, and enjoy yourself while you’re at it.

Some of the things you can expect when you join our team

  • We’re located in the heart of Kensington
  • Generous holiday allowance - plus a day off on your birthday!
  • Regular social events
  • Free breakfast
  • Competitive Salary of  £23,000
  • Hours of Work: Various Shifts, includes Saturday & Sunday

What next

To apply for the role, please send us your CV and a covering letter explaining who you are and what you can do in this role. As part of the application process, we will email you a short questionnaire to complete and  invite you to come in to meet the team face-to-face, and to ensure you are a good fit for us - and that we are a good fit for you!