Customer Relations Co-ordinator - Travel Company

TMS Talent
London (Greater)
£25k - 27k per year + Discounted Flights and Great Benefits
11 Sep 2018
09 Oct 2018
Tony Yerasimou
Job function
Customer Service
Full Time
Contract Type

Customer Relations Co-ordinator

£25,000 + Bonus

Central/South East London

My client is a leading high end tour operator who are specialists within escorted touring.

They are now recruiting for a Customer Relations Co-Ordinator to provide full administrative and telephone support in handling al customer related issues both pre and post travel.

The Customer Relations Co-ordinator is responsible for providing a high level of customer service at all times.

Applicants for this role must have previous experience in a similar role with the travel industry and knowledge of ABTA timescales.

Customer Relations Co-Ordinator Responsibilities and Duties:

  • Print & dispatch acknowledgement letters
  • Investigate & respond to customer enquiries & complaints within ABTA timescales
  • Raise refunds, credit vouchers, compensation or other gestures as necessary and log all customer credits recording voucher numbers and notes relevant to the complaint
  • Generate ‘welcome home’ letters and send within agreed timescales
  • Ensure that all internal and external correspondence relating to issues is collated and recorded for future reference
  • Ensure that any potential legal cases or confirmed legal cases are recorded and reported to the legal team for their information
  • Provide accurate information in the form of written & verbal communication
  • Handle all in-coming calls, e-mails and written enquiries and action
  • Assess errata information and consider the impact on the customer before making contact and use appropriate communication methods both internally and externally to ensure a timely response
  • Work closely with the Operations team in a combined effort to resolve issues and complaints both in resort and pre / post travel
  • Analyse information from feedback forms and play a pro-active role in recommending improvements and/or enhancements which will have an overall benefit to the business and to our customers.

Customer Relations Co-Ordinator Experience Required:

  • Previous experience in a similar role within the travel industry is essential
  • Knowledge of ABTA rules and regulations
  • Good letter writing and grammar skills
  • High Level of customer services

Customer Relations Salary and Benefits

  • Base salary of £25.000 + potential bonus
  • Monday to Friday
  • 22 days holidays
  • Travel Concessions
  • Pension

To apply for this role, please email your CV to or contact me on 0207 812 3820 for additional information on the role and company.

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