Reservations consultant

Borehamwood, Hertfordshire
22,000 + Bonus scheme
27 Sep 2018
27 Oct 2018
Full Time
Contract Type

Salary: £22,000 + plus bonus scheme.

Job brief:

We are looking for a committed individual with an interest in travel to join our lively Call Centre team.

The role of the Reservations Consultant is primarily about dealing with customer bookings and queries.

Between handling enquires via incoming calls, general administrative tasks, updating customer accounts and dealing with correspondence, the Consultant is in the front line of client communication.

A professional understanding of what makes first-class customer service is also important, as are sales experience, flexibility, multi-tasking and problem-solving skills.


The roles’ responsibilities include but not limited to:

·Manage large amounts of inbound and outbound calls in a timely manner

·Sell holidays and seize opportunities to upsell products when they arise

·Providing a focused and friendly service to all guests when handling a range of enquiries by telephone, Live-chat and email

·Build sustainable relationships and engage customers by going the extra mile

·Meet personal and team qualitative and quantitative targets



·Experience in a similar role is essential.

·A passion for providing an efficient and courteous customer service

·Excellent telephone manner

·Strong sales skills

·Strong written and verbal communication skills along with active listening

·Attention to details

·The ability to quickly and accurately enter information, produce documentation

·Able to work under pressure and reach deadlines as a good multi tasker

·Enthusiastic team player who is organised and reliable

·A genuine passion and interest for Travel

·A friendly and approachable personality is an absolute must.


Looking after our guests and team is at the heart of everything we do, and our mission is to provide shared holiday experiences which inspire friendship, fun and an active enjoyment of the great outdoors. Because, we believe that among the things that matter most in today’s busy world is an appreciation of natural beauty, a love of the open air, and the joy of fellowship with one another.

We aim to achieve our vision by applying the following values:

Trusted, Collaborative, Exceptional Experiences, Ownership, Inspiring, Passionate and Fun.



·Competitive salary.

·Plus bonus scheme.

·1-week Familiarisation Visit at one of our Hotels each year.

·28 holidays inclusive of Bank Holidays rising to 33 after 2 years.

·Free Professional Training and Development courses.

·Free car parking.

·Discount to the Gym.

·Cycle to work scheme available.

·Discount at outdoors Equipment Stores.

·Discounts on our holidays throughout the world.

·Discounts on our holidays for Friends and Family.

·Unique opportunity to explore the Great Outdoors.


Contract: Permanent Contract.

Hours of work: 39,5 per week, Monday to Friday on a shift basis:

3 days per week from 9am - until 5.30pm,

2 days per week from 10.30am - until 7pm,

+ plus every second weekend from 9am - until 1pm, on either a Saturday or Sunday.

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