Sales Support Executive

London, England
£21000 - £23000 per annum
28 Sep 2018
26 Oct 2018
Mark Shapiro
Full Time
Contract Type

Sales support agent - Required for this luxury travel company based in a great location in the West End. They are looking for an experience sales support agent from the travel industry and will pay around £23,000 + benefits.

Sales support agents duties
-Assist where necessary to enable the sales team to achieve their team targets and to bring in bookings
-Confirm all services on behalf of the sales team
-Generate, check and format confirmation documentation for all bookings generally aiming for 24-48-hour turnaround from request to confirmation
-Liaise with the operations team on all relevant areas
-Assist the sales manager with any reporting requirements necessary
-Support the sales team with booking amends and questions at times they are absent
-Liaise directly with clients regarding any involuntary changes to bookings and offer alternatives
-Maximising every opportunity to upsell and proactively offer additional services
-Take payments on behalf of the sales team where necessary
-Request invoices from suppliers and check costs against the bookings before sending to Accounts to ensure they are paid on time
-Managing final balance payments to ensure they are received on time from the client
-Being exceptionally thorough and accurate in checking all client documentation. Attention to detail is imperative
-Take responsibility for problem solving in a professional and diplomatic manner to maintain customer service levels
-Office management tasks such as ordering stationary and organising maintenance to machinery when required

Sales support agents skills required
-Strong experience within the travel industry either in sales support or sales
-Exceptional customer service and rapport building.
-Excellent writing skills and command of English grammar
-Outstanding Attention to detail
-Strong sales approach
-Numerate and data literate
-Organised, but able to be flexible to juggle priorities
-An excellent time manager and strong team player
-Ability to multi-task and work under pressure and to deadlines

If you are interested in the above role please call Mark on 0207 397 1272 quoting MS50725 or send your cv to

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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