Customer Service Advisor
Customer Service Advisor - £17,000 - Crawley
This innovative insurance company based in central Crawley are looking for enthusiastic, customer service professionals to join their team as Customer Service Advisors. You will be joining a team of highly motivated, professional individuals who have a genuine desire to provide exceptional service, dealing with incoming calls from new and existing customers.
Customer Service Advisor - Role & Responsibilities:
- Answering incoming phone calls from new & existing customers, providing relevant and factual information relating to a range of insurance products delivering excellent customer service.
- Deal with incoming customer emails and respond to enquiries in a professional and customer friendly manner.
- Treat customers fairly by informing them fully of the insurance options available and allowing the customer to make an informed decision.
- Work to agreed sales targets and meet the key performance indicators required for this role.
- Ensure all dealing with customers are FCA compliant.
Customer Service Advisor - Skills & Experience Required:
- Experience of working in an inbound call centre environment preferred.
- Excellent customer service skills, with previous experience of working in a customer service / sales role in an office environment.
- Previous experience of working in insurance would be beneficial but is not essential.
- Excellent verbal and written communication skills.
- Ability to learn relevant industry regulatory requirements and communicate to customers as appropriate.
- Ability to work well and stay calm working within in a busy call centre environment.
Customer Service Advisor - Additional Information:
- Salary £17,000 increasing to £17,500 after completion of a successful probationary period.
- This role is based on a 37.5 working week over a range of shifts. The office is open Monday to Friday 10am - 6pm & 11am - 7pm, weekends 9am - 5pm
- Central Crawley location, easily accessible by bus and train.
- Previous applicants have come from a background of Insurance, customer service agent, customer service agent, sales consultant.
Please apply for the role of Customer Service Advisor online or email your cv to firstname.lastname@example.org. For enquiries please call Lisa or Louise on 01737 309984.
Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.
C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk