flights coordinator

London, England
£23000.00 - £30000.00 per annum
09 Oct 2018
06 Nov 2018
Daniel Knight
Job function
Full Time
Contract Type

Senior Flight and Operations Executive £23-30k + benefits inc 25 days holiday - Central London. Fantastic opportunity to become part of an ever-growing company, 25 days holiday, Excellent employee benefits. You will be working work alongside our Senior Customer Services & Operations Executive also helping with general operational issues and other complaints as required. We are looking for someone with strong GDS knowledge, an impressive understanding of airline rules and routings and ideally a background in ticketing. You will be someone who enjoys problem solving and communicating with airlines, suppliers and customers alike.
Senior Flight and Operations Executive Duties -

  • Provide operational support to our Call Centre for complex flight related issues (eg significant flight changes and cancellations)
  • Provide support and assistance for GDS queries (eg system entries such as pricing)
  • Manage the issuance of licenses and new user set up for Amadeus and Travelport
  • Provide advice to the Call Centre for escalated pre and in resort complaints relating to flights and other modes of transport (transfers, car hire, Eurostar etc)
  • Monitor the FAQs on our website to ensure they are up to date ensuring airline rules and visa requirements adhere to the latest regulations
  • Manage the process to ensure any requests for member's accounts are deleted within a timely fashion
  • Provide weekly /monthly reports as required in the absence of the Head of Operations

Skills Required-

  • 2+ years' proven experience in dealing with scheduled flights with a strong understanding of UK airline rules and regulations
  • Strong GDS experience in at least 1 system - knowledge of both Amadeus and Travelport is desirable but not essential
  • A good understanding of pricing and ideally ticketing experience
  • Experience in handling complex flight situations and flight emergencies
  • An excellent communicator both verbally and in written communications
  • Experience in liaising directly with customers and airlines
  • Ideally experience in handling complaints (pre and/or post departure)

If you think you're suitable for the above role, please call Danny on 0203 941 1001 quoting DK51330

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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