Flight cocrdinator

City of London, London, England
£23000.00 - £30000.00 per annum
09 Oct 2018
06 Nov 2018
Samuel Rippingham
Job function
Fares & Ticketing
Full Time
Contract Type

Senior Flight & Operations Executive, Central London - £23,000 to £30,000 inc bonus.

Providing expert advice to the Call Centre for complex flight issues as well as investigating flight related complaints. Must have a strong GDS knowledge of Amadeus or Travelport. Benefits including a pension and 25 days holidays.

Senior Flight & Operations Executive: Duties

  • Provide advice for large fare increases when required sourcing new fares at lower pricing.
  • Provide support and assistance for GDS queries
  • Monitor the Call Centre to ensure flight related matters are dealt with.
  • Investigate flight and other transport post departure complaints.
  • Work with the Head of Operations to enhance the customer experience.
  • Assist Senior Customer Service & Operations Executive with complaints

    Senior Flight & Operations Executive: Skills Required
  • Experience in dealing with scheduled flights with a strong understanding of UK airline rules and regulations
  • Excellent attention to detail
  • An excellent communicator both verbally and in written communications
  • Experience in handling complex flight situations and flight emergencies
  • Strong GDS experience in at least 1 system - knowledge of both Amadeus and Travelport is desirable but not essential
  • An understanding of ABTA and ATOL guidelines

If you are interested in the above role please call Sam on 0207 397 1274 quoting: SR51329 or send your cv to samr@candm.co.uk

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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