Operations Executive

South West London, London, England
£20000 - £25000 per annum + 20 days Holiday plus Birthday
10 Oct 2018
17 Oct 2018
Aiste Vilcinskaite
Job function
Full Time
Contract Type
A well established and reputable Luxury Tour Operator needs an Operators Executive with a keen eye for detail to join their team due to growth of the business. The ideal candidate will have a positive Can-do attitude, excellent telephone manner and preferably experience using GDS Amadeus. This role would suit someone from a Luxury travel background and great attention to detail with Operations experience.

⦁To action all booking confirmations and amendments including hotel, transfer and flight requests
⦁To check and send booking invoices to agents and direct clients
⦁Liaison with overseas Ground Handlers regarding any pre and post queries
⦁Post booking support to Travel Agents & direct clients via phone and email
⦁To collate and check all final travel documentation and itineraries for dispatch
⦁Pack and post any dispatch / documentation on a daily basis
⦁Check and action hotel availability and closeouts
⦁To process incoming payments via credit/debit cards
⦁Check answer machine and pass on all messages as appropriate
⦁Liaison with office suppliers e.g. Royal Mail
⦁Stationery stock control
⦁Daily dispatch of brochure requests with company letter

* To assist with other duties in the department as required and agreed with the Operations Manager*

Essential experience & requirements:
* Word
* Excel
* Perfect English (written & spoken)
* Attention to detail
* Work well under pressure and meet deadlines

Preferred experience & requirements:
* Ability to use Amadeus
* Minimum 1 year travel experience

Office Hours:
Monday - Friday: 09:00-17:30 / 09:30-18:00 (open until 19:00 Jan-Feb)
Saturday: 09:30-18:00

You will be contracted to work:
⦁5 days a week, 09:00 - 17:30 / 09:30-18:00
⦁One Saturday per month: 09:30 - 16:30(time of in lieu)

This role would suit someone from a Luxury travel background with an obsession for perfection and attention to detail!

Sound like you? Please submit your CV by replying to the advert!

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