GERMAN SPEAKING CUSTOMER SERVICE MANAGER

Location
Edinburgh, Scotland
Salary
£30000 - £35000 per annum
Posted
11 Oct 2018
Closes
01 Nov 2018
Ref
SH28
Contact
Simon Hurst-Grover
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
GERMAN SPEAKING CUSTOMER SERVICE MANAGER
TOUR OPERATOR, EDINBURGH
£30-35K

My client, a highly successful tour operator, is seeking a German-speaking customer service manager to join its team in Edinburgh.

This is a great opportunity if you have a travel and tourism background, and a passion for tourism destinations within the UK and Ireland, as well as a proven background in management and customer service. You'll be supporting and mentoring a small team making sure customer service standards, operational timelines and accurate delivery of booked services are adhered to. You'll also resolve escalated complaints and work effectively with suppliers.

For this customer service manager job, we're looking for:

Very good working knowledge of MS Office, experience using the Tourplan system would be a distinct advantage
Fluency in German and English is essential, fluency in another language (French, Italian or Spanish) would be highly desirable
Good knowledge of the UK and Ireland tourism industry products and experience working within a travel and tourism role
Proven management experience
Excellent organisational skills with good attention to detail
Exceptional customer care and communication skills
Team player able to work in a busy environment

Simon Hurst-Grover is recruiting for this German-speaking customer service manager with a tour operator in Edinburgh. Click to apply.



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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment and 14fiftyseven (trading names of Progressive Personnel Ltd., est. 2005) are leading international travel recruitment and PA/household recruitment consultancies with offices in the United Kingdom, United Arab Emirates, South Africa and The Maldives.

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