Edinburgh, Scotland
£35000 - £40000 per annum
12 Oct 2018
02 Nov 2018
Simon Hurst-Grover
Job function
Full Time
Contract Type

A tour operator in Edinburgh is looking for a dynamic, customer focused group travel operations manager with a strong track record in DMC operations, customer care, client management and sales.

You will have responsibility for the overall management of the customer service delivery for the companies North America and long-haul group travel markets as well as supporting the customer care team in mentoring and supervision in respect of all group travel bookings. You will also work closely with the business development manager for this specific international market.

Responsibilities include:

*Responsibility for the management of the Customer Care function with respect group travel from the North American and long-haul markets
*First point of escalation for North America & Long Haul Customer Care team for advice on day to day issues
*Manage the activities of all the team including staff rostering and handling annual leave requests and workloads during annual leave periods
*Support and mentor members of the Customer Care team
*Ensure company standards of customer care are met including monitoring of responses to clients and ensuring clients are responded to
*Assist in development of relationships with existing and potential overseas clients through participation on client site inspection trips, meeting with clients while in the UK and any agreed oversees meetings with key accounts in the market place
*Attending trade shows

You'll need:
*Second language, either French, German or Italian or Spanish would be great
*Good knowledge of the UK-wide tourism industry products
*Experience within group travel
*Experience in dealing with North American clients and travel groups is preferential
*Excellent organisational skills with good attention to detail
*Management experience

Simon Hurst-Grover is recruiting for this Group Travel Operations Manager job with a tour operator in Edinburgh. Click to apply.

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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment and 14fiftyseven (trading names of Progressive Personnel Ltd., est. 2005) are leading international travel recruitment and PA/household recruitment consultancies with offices in the United Kingdom, United Arab Emirates, South Africa and The Maldives.

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