Customer Sales & Support Executive - Tour Operator

Farnborough, Hampshire, England
£18000.00 - £22000 per annum
25 Oct 2018
22 Nov 2018
Sarah Smith
Job function
Customer Service
Full Time
Contract Type

Customer Sales & Support Consultant - Tour Operator - Hampshire £18-22k

Customer Sales & Support Consultant - Role Summary and Job Purpose:

The Customer Sales & Support Consultant is a multi-skilled role where you will be trained to cover a majority of roles across the team. You will be responsible for maximising every sales opportunity whilst working in a sales environment. In addition you are expected to deliver a first class after sales service. A hunger for the sale and a thirst for delivering exceptional service are pre-requisite for all Customer Sales & Support Executives.

Customer Sales & Support Consultant - Key Responsibilities:

  • To maximise sales opportunities via all channels and consistently achieve sales and service targets.
  • To book flights at the point of sale using the designated company system.
  • To pro-actively promote additional services in order to maximise the generation of additional revenues.
  • To chase all personal and assigned leads generated and attempt to convert to bookings
  • Use own travel experience to assist with customer queries and engage with customers to meet their individual travel needs.
  • Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at the forefront at all times.
  • Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service.
  • To execute all assigned tasks and booking administration efficiently, ensuring business team targets and KPI's are met.
  • Participate in trade shows and customer events where business needs dictate.
  • Ensuring a customer focused approach is adopted in all assigned responsibilities.
  • A flexible attitude in the undertaking of all tasks is paramount.

Customer Sales & Support Consultant - Skills & Experience:

  • Frontline telesales / customer service experience
  • Proven results in maximising sales in target driven environment
  • Extensive travel experience within a specified geographical area.
  • Have strong communication skills with the ability to negotiate and influence customers in order to close the sale
  • Energetic, enthusiastic and a strong desire to exceed customer expectations
  • Have the ability to multi-task through effective planning, prioritising and organising of workload.
  • Have a focus on accuracy and quality and a good attention to detail.
  • Can demonstrate a flexible attitude and ability to change roles and tasks with minimal notice
  • Galileo trained or similar GDS experience
  • Tour Operator/Travel Agent experience

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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