Junior Account Manager (Travel Industry)

Altrincham, Cheshire, England
£20000 - £25000 per annum
26 Oct 2018
23 Nov 2018
Gemma Thelwell
Job function
Full Time
Contract Type
Are you interested in using your experience working in leisure travel or business travel to step in an exciting and different side of travel? Do you want to work in the growing sector of online booking tools? A leading IT company offering travel systems to companies across the UK are looking for a Junior Account Manager to join their team. The main role is to manage a portfolio of clients using effective account penetration techniques to ensure customer retention, and to contribute to the team's new business objectives, ensuring targets are achieved through proactive selling activity.

Job Details:

The successful candidate will manage a portfolio of clients using effective account management penetration techniques and will be responsible for maintaining and building on existing customer relationships ensuring customer retention, whilst looking for opportunities to upsell on transactional sales and cross sell mid/back office products. The role will involve coordination between internal and external contacts and will also include customer support implementation and system product testing when needed.

Key Duties:

*Act as a point of contact for assigned clients taking a proactive approach in solving issues escalating support and development requests as appropriate
*Build enduring relationships throughout the customer organisation ensuring engagement at all levels with key account contacts
*Conduct regular telephone and email based communication to aid relationship building
*Communicate effectively with clients, suppliers and internal teams via email, phone and face-to-face as appropriate
*Seek out upsell opportunities with existing client activity to increase online adoption rate
*Take a proactive role in new customer implementations
*System product testing as required
*Work independently to produce all necessary product documentation
*Keep up to date with travel industry news, market intelligence and competitor activity to aid strategic input into client meetings and workshops

Experience Required:

*GDS experience
*Experience of Corporate or Leisure Travel
*Key contacts in within the travel industry
*Excellent understanding of client care, easily builds strong relationships
*Great communicator, written and verbal
*Exceptional organisational skills
*Keen attention to detail
*Ambitious, willing to learn and take responsibility for own development
*Motivated, high energy team player
*Genuine interest in business travel, knowledge of online booking tools would be an advantage

Like the sound of this role? Please contact Gemma at Travel Trade Recruitment on 01619236120 or email gemma@traveltraderecruitment.co.uk

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