Travel Reservations Consultant

New Frontiers
£19k per year + Discounted Holidays and Great Benefits
31 Oct 2018
28 Nov 2018
Tony Yerasimou
Job function
Customer Service
Full Time
Contract Type
Travel Reservations Consultant

£19,000 + Benefits

North West London/Middlesex

My client is a leading travel company who specialise in luxury cruises.

They are now recruiting for Travel Reservations Consultants who will be responsible for booking clients’ requests coming by telephone, email and chat.

The Travel Reservations Consultant is also responsible for selling all cruise products and services to contribute to the achievement of the business objectives and to the delivery of operational excellence and quality of service towards their customers.

Candidates must be flexible to work a shift pattern 9.30-6pm Mon-Fri, 9.30-5pm Saturday, 10-4pm Sunday. Rotas are arranged one month in advance

Travel Reservations Consultant Key Responsibilities:

Handles all telephone calls in line with the Service Standards and Procedures

Uses the reservation systems to process telephone sales for individual clients

Promotes the products and services to generate revenue

Assists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requests

Provides relevant information to clients to enhance customer service and loyalty

Responds to client emails and chats in line with the appropriate service level agreements (SLAs)

Assists clients with their online booking and other web queries

Reports customer feedback on web functionalities and content

Travel Reservations Consultant Experience Required:

Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French)

Very good knowledge of Microsoft Office package

A track record in the travel industry either in retail or tour operations/airline reservations is preferred but not essential

My client will consider candidates with a strong background in sales or customer services and is looking to pursue a career within travel

Flexibility to attend suppliers training events and/or educational

Excellent verbal and written communication skills

Travel Reservations Consultant Experience Salary and Benefits:

Base salary of £19,000

23 days holidays


Holiday Concessions

To apply for the Travel Reservations Consultant role, please email your CV to or contact me on 0207 812 3820 for additional information

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