Travel Reservations Consultant
Travel Reservations Consultant£19,000 + BenefitsNorth West London/MiddlesexMy client is a leading travel company who specialise in luxury cruises.They are now recruiting for Travel Reservations Consultants who will be responsible for booking clients’ requests coming by telephone, email and chat.The Travel Reservations Consultant is also responsible for selling all cruise products and services to contribute to the achievement of the business objectives and to the delivery of operational excellence and quality of service towards their customers.
Candidates must be flexible to work a shift pattern 9.30-6pm Mon-Fri, 9.30-5pm Saturday, 10-4pm Sunday. Rotas are arranged one month in advanceTravel Reservations Consultant Key Responsibilities: Handles all telephone calls in line with the Service Standards and ProceduresUses the reservation systems to process telephone sales for individual clientsPromotes the products and services to generate revenueAssists clients with specialist support and after-sales service, such as reservations changes, purchase of additional services, and special requestsProvides relevant information to clients to enhance customer service and loyaltyResponds to client emails and chats in line with the appropriate service level agreements (SLAs)Assists clients with their online booking and other web queriesReports customer feedback on web functionalities and contentTravel Reservations Consultant Experience Required:Fluent English, oral and written. Any additional European language is considered an advantage (Italian, Portuguese, German, Spanish and French)Very good knowledge of Microsoft Office packageA track record in the travel industry either in retail or tour operations/airline reservations is preferred but not essentialMy client will consider candidates with a strong background in sales or customer services and is looking to pursue a career within travelFlexibility to attend suppliers training events and/or educationalExcellent verbal and written communication skillsTravel Reservations Consultant Experience Salary and Benefits:Base salary of £19,00023 days holidaysPensionHoliday ConcessionsTo apply for the Travel Reservations Consultant role, please email your CV to firstname.lastname@example.org or contact me on 0207 812 3820 for additional information