Luxury Travel Consultant

Birmingham, West Midlands, England
£16000 - £17500 per annum + great bonus and benefits
06 Nov 2018
04 Dec 2018
20523- MHE
Marie Heaven
Job function
Full Time
Contract Type
Do you work within the Travel Industry? Are you looking for a change? would you like to work in Luxury travel for a Luxury Travel specialist?? If so this could be a great new role for you!!
My client pride themselves on going the extra mile, offering expert tips & advice, with in-depth local knowledge to turn inspiration into a bespoke holiday ideally suited to the customer.
Due to such growth plans, they are now looking to grow there specialist sales team to ensure that they continue to offer the high levels of customer service.

My client are looking for enthusiastic individuals who have the drive to succeed in sales, and a passion for travel.

Job Description
*You will work in line with monthly sales targets, and creation and conversion to sale of high quality tailor-made itineraries for current and future clients. You will be responsible for the planning, selling and implementation of itineraries, and to make the most of every single sales enquiry received.
*To ensure the advice given and products sold to clients, as well as any supporting information, is of the highest standard.
*Interacting with clients mostly over the telephone, web chat or email - with some face-to-face meetings in the office. They have a huge number of repeat customers who appreciate our expert knowledge and helpful, friendly service. This allows us to strike up lasting relationships with our clients and gives them the confidence to book with us again and again, and to recommend us to friends and family.
*It's your goal to make sure all clients return home having had a trip, which exceeds their expectations.
*Customer Focus
*You will deliver exceptional customer service during the booking process and handle the account pre and post travel.
We strive for a 5* service offering and one that will ultimately make us "stand out" from competitors.
Standards, Systems and Procedures
A large part of your role will involve working with the CRM system, to produce the necessary documentation for the customer. This is be delivered in line with the companies procedures and high levels of standards, so attention to detail is essential.

Required attributes
*A highly focused and driven individual with significant experience in the Travel Industry
*Driven, highly motivated, numerate and with a proven track record in delivering ambitious targets
*Ability to learn and develop extensive product knowledge (training will be provided).
*Enthusiastic and motivational individual who can communicate well at all levels
*Excellent written and verbal communication skills
*Confident and friendly personality.
*Ability to quickly and successfully build relationships, credibility and rapport with the customers
*Commitment to providing exceptional customer service
*Strong Organisation and time management skills
*The ability to work effectively as part of a close=knit team and individually

This is a pivotal role and the delivery of the sales performance is vital for the future growth and profitability of the business.
This role will require an individual to strive to achieve all sales conversions, and manager their customer account to the highest standard of their ability, thus ensuring that we continue to offer a 5* customer service and grow our repeat customer delivery.

Salary - My client will pay a competitive salary of £16,000 - £17,500 depending on experience, they also offer a fantastic bonus structure and travel benefits.

Please call myself Marie heaven on 0121 450 9776 or email your CV to
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