Travel Fulfilment Coordinator
Our Cheshire based client works in partnership with over 250 travel providers and offers their customers a huge choice of packaged holidays from a range of suppliers, in addition to dynamically packaging, bespoke tailor-made trips, selling a wide variety of holidays ranging from UK breaks to European city or beach holidays to more far flung long haul and exotic destinations.
They're currently looking for a Travel Fulfilment Coordinator to join their fulfilment team and the successful candidate will be responsible for a number of tasks including processing special requests for disabled passengers, making amendments or cancellations of bookings and assisting the customer service and reservations team with overflow enquiries. Previous administration/sales support/customer service experience within the travel sector is essential for this role and in return, our client can offer a competitive salary of up to £18k plus excellent industry benefits. Please contact us today for further information or apply online.
Role of Travel Fulfilment Coordinator:
- Working in the fulfilment team dealing with any ad-hoc requirements of the business to ensure all processes are carried out in a timely manner.
- Processing special Requests for disabled passengers
- Making amendments on bookings
- Dealing with cancellations on bookings
- Managing the website support queue
- Assist the reservations team and customer service team on overflow calls
- Assisting in company crisis management
Skills required for the role:
- Previous administration/sales support/customer service experience within the travel sector - essential
- Good knowledge of the travel industry and best travel practice
- Strong customer service and problem-solving skills
- Professional, confident, personable and able to build relationships with colleagues, clients and suppliers at all levels
- Calm under pressure
- Excellent organisational skills
- Ability to take on a variety of responsibilities simultaneously
If you’re interested in learning more about this brand new Travel Fulfilment Coordinator roles, please contact Succeed Recruitment Solutions or press the apply online button now!
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