Cruise Sales Team Leader **Start date January 2019**

Cruise Nation
Competitive Salary
04 Dec 2018
04 Jan 2019
Job function
Full Time
Contract Type

Due to Company expansion, Cruise Nation are looking to hire a professional highly motivated Team Leader who has exceptional attention to detail and leadership experience and qualities to help manage a satellite office. This role is based in our new Newcastle office.

Cruise Nation is looking for a dynamic individual with either Call Centre Sales or Travel experience, an excellent leadership qualities and ability to successfully manage a team is essential.

If you are an enthusiastic, reliable, self-motivated team leaders who has the ability to work hard to exceed sales targets, contact us.

In return we will offer full training and development, a competitive salary, pension scheme, holiday discounts, as well as the opportunity to experience first-hand overseas familiarisation trips.

Job Description

With the role of Cruise Sales Team Leader, you’ll be responsible for taking control of ensuring the team hit their achievable and realistic target, ensuring you are effective and timely responding to both email and telephone enquiries and converting them into sales using the highest standards of customer service. As well a managing a team you will be expected to generate sales.

Key responsibilities:

  • - Achieving personal and team targets and KPI’s
  • - Managing the sales team
  • - Answering inbound telephone calls
  • - Responding to email enquiries and live chat
  • - Creating call backs to potential customers
  • - Using our in-house travel system to provide customers with quotes for packages including cruise, flights and hotel stays
  • - Utilising every opportunity to up sell to enhance the customer holiday experience
  • - Delivering excellent customer service with customers and building rapport
  • - Delivering training

    Experience Required

    We are seeking an individual who is driven, self-motivated and can motivate a sales team to ensure team surpasses targets. Experience in the travel sector and especially in cruises is desirable but not necessary. A great phone manner and excellent communication is needed with the ability to capture customers in making a direct booking. What’s important to us is that you have a passion and interest in the travel industry and a willingness to learn and develop with us as the company grows. Experience in managing a team

    The Package

    Salary will be dependent on your experience, and a bonus system is in place. Shifts are rota based and the office operates between 09:00 to 21:00, 7 days a week. Please note, you will be required to work weekends and bank holidays.

    As a member of the Cruise Nation team you’ll also gain access to professional training opportunities and qualifications to further your career. Cruise Nation are recognised for giving their employees incredible opportunities to travel the world in first class surroundings.

    How to Apply

    If you are keen to be considered for the position of Cruise Sales Team Leader, please send your CV and covering letter by clicking "Apply Now"

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