CUSTOMER SERVICE EXECUTIVE

Location
City of London, London, England
Salary
£22000.00 - £23000.00 per annum
Posted
07 Dec 2018
Closes
04 Jan 2019
Ref
51768
Contact
Amy McInally
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent

This Music Festival travel focused business have an exciting new opportunity arise as Customer Service Executive. This is an brilliant role and would suit someone ideally with previous relevant experience within a travel company.

Customer Service Executive, Responsibilities:

- Answering calls, emails, live chat and social media enquiries regarding existing bookings
- Assisting customers in completing the booking process
- Following up on hot leads- aged customer enquiries or incomplete baskets (no cold calling)
- Sending reminders and processing balance payments
- Creating engaging social media posts and mailers to database
- Collecting and analysing customer feedback on website experience
- Collecting and analysing customer feedback post booking
- Adhoc tasks and support to Operations Manager and Director

Customer Service Executive, Skills Required:

- Previous travel industry experience
- Customer service experience in an office environment
- Telephone sales experience
- Experience using booking system

Additional Information:

- Paying circa £22/22K
- Based in the City of London
- Working Mon - Fri 09.00 - 17.30

To apply for this Customer Service Executive please either apply online, email your c.v to amy@candm.co.uk or call Amy on 02073971284 quoting Ref: AG51768

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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