HEAD OF RESERVATIONS - TRAVEL MANAGEMENT

Location
Birmingham, West Midlands, England
Salary
Market Rate
Posted
12 Dec 2018
Closes
09 Jan 2019
Ref
TNT302
Contact
Nicola Townsend
Job function
Management
Hours
Full Time
Contract Type
Permanent
HEAD OF RESERVATIONS - TRAVEL MANAGEMENT
BIRMINGHAM
COMPETITIVE SALARY PACKAGE

This is a superb opportunity for an experienced reservations team manager to join a multi-award-winning travel management company in Birmingham.

In this exciting, fast paced role you'll be responsible for the daily management of 90 plus 24/7, 365 reservations agents, both office and home based. With a team focused on travel, meetings and events bookings, you'll maximize the efficiency of the Reservations Centre and will be integral to the recruitment, motivation and training of your staff. Carrying out weekly and monthly analysis and forecasting, you'll work within departmental budgets and represent the department at sales meetings and client reviews. With an emphasis on Travel Technology, you'll be heavily involved in the continuous improvement of the team, managing changes to the CRM, telephony systems and introduction of new technology.

ROLE REQUIREMENTS:

*Prior experience of managing a substantial reservations center, ideally within business travel
*Experience of managing home workers
*A proven track record of increasing operational efficiency and maintaining excellent levels of customer service
*An agile mentality with the ability to perform in a fast paced, tech focused environment
*Knowledge of Zen Desk and New Voice Media, plus prior experience of working in a 24/7, 365 operation would be advantageous

In return, you'll enjoy a competitive salary package, along with the chance to work for a dynamic, growing travel management company where your contributions will be recognized and rewarded.

Nicola Townsend is recruiting this Head of Reservations role in Birmingham.

Please click to apply.



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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment and 14fiftyseven (trading names of Progressive Personnel Ltd., est. 2005) are leading international travel recruitment and PA/household recruitment consultancies with offices in the United Kingdom, United Arab Emirates, South Africa and The Maldives.

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