Corporate Travel Lead Agent

Reading, Berkshire, England
£25000 - £30000 per annum + Execellent company!
19 Dec 2018
16 Jan 2019
Helen Cassin
Job function
Full Time
Contract Type

Attention all Experienced Business Travel Managers... Are you looking for your next step in your career path? A really exciting new Lead Agent position has arisen for a Berkshire based travel organisation, you will be the first point of contact for clients, ensuring all requests/enquiries are processed with high levels of service excellence providing at all times to all levels within the organisatio. If you have over 5 year's experience working in business travel then this could be an ideal role for you, you will be working on a very high profile account. You MUST have a good solid senior business travel background and can handle the pressure of a very high paced corporate environment and well as being able to support your team.

This role is for a Business Travel Lead Agent and you will be required to manage travel across most major worldwide destinations. This is for a very busy, high profile account but for the right candidate, it's a great opportunity and an exciting challenge. We are looking for a confident experienced individual who is comfortable handling all types of reservations requests and who is confident working in this fast paced environment.
Daily Duties;
* You will be responsible for handling all aspects of Business Travel - able to effectively manage a range of travel bookings including, rail, and hotel, domestic and multi-sector international air whilst offering support for your team.
* Assist team and provide guidance with any issues or queries arising in day to day work.
* Travel inbox; acknowledgement emails and allocation of new bookings to the team.
* Airline and individual queues to ensure all clear at the end of the day.
* Phones, staff attendance, volume of bookings, ensuring all travel within 48 hours is booked.
* Accuracy of system entries on Sabre to minimise errors and addressing any errors with staff.

* You will be highly motivated, confident and enthusiastic individual, who is pro-active, has exceptional interpersonal skills and thrives when providing truly excellent customer service.
* 5 A-C GCSES (or equivalent) including Maths and English.
* Has a knowledge and practical experience of a travel reservation system (GDS) ideally Sabre but cross training will be given.
* Know all aspects of a Travel system ensuring the ability to process bookings for an end to end process.
* Minimum of 5 years Travel experience (ideally 2 or more in a supervisory level)
* VA/BA level 1/2 (Air and ticketing)
* Demonstrates high attention to detail and experience working with data.
* Organised with ability to multi-task and process a high workload effectively and efficiently to produce quality deliverables within required timescales.
* Experience with external stakeholders at all levels.
* Demonstrates personal and professional credibility and resilience.
* Proficient desktop computing experience including Microsoft office applications, GDS system and the ability to learn any alternative system that's put in place.
* Have excellent communication skills, be flexible and friendly, with a high level of self-motivation & initiative.
* Strong telephone etiquette.
* Experience of working to KPIs and targets.
* Knowledge & experience of records management and information legislation.
* Strong knowledge of MS Office, including Word, Excel, and Outlook.
* Excellent attention to detail, prioritisation and organisational skills.
* Articulate, confident and fluent communicator with a high level of oral and written English.
* A highly customer-orientated approach, committed to achieving excellent levels of customer service.
* A creative `can-do` attitude and preparedness to meet new challenges.

The Salary range for this role of Lead Agent in Business Travel in Berkshire is in the region of £25,000 to £30,000 and also comes with excellent company benefits.

To apply for the role of Lead Agent Business Travel follow the link and click "apply" send your CV to or call Helen Cassin on 01293 850647 for more information.

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