Customer Services Agent

Location
Essex, England
Salary
Market Rate
Posted
24 Dec 2018
Closes
21 Jan 2019
Ref
21442
Contact
Regis Banza
Sector
Cruise
Job function
Customer Service
Hours
Full Time
Contract Type
Permanent
Are you an experienced Travel Consultant that would like to move away from sales targets? Do you prefer dealing with back office amendments and providing an excellent customer service over sales targets? This is a fantastic opportunity for someone who is looking for a new challenge and to further their operational experience to join a privately owned cruise company in Essex, as they enter into a rapid growth plan. My client encourage career development and enjoy a low turnover of staff and regular Educationals and fam trips.

JOB DESCRIPTION:

*Dealing with queries from customers via telephone and email
*Action back office amendments
*Sending out travel documents / tickets to customers
*Dealing with changes and cancellations to bookings
*Liaising to suppliers
*Obtaining customer information to complete bookings
*Courtesy calls to customer prior to their departure
*Assisting with customer feedback queries
*Taking payment from passengers.

SKILLS REQUIRED:

*Previous experience within a the travel industry or customer service environment
*Pleasant & professional telephone manner.
*Effective Sales skills.
*Excellent communication and organisational skills.
*Good command of the English language both written and verbal
*Team Player
*Self-starter with own initiative.

THE PACKAGE:

The successful candidate can expect a starting salary of £18k. You will be part of an expanding business, with the opportunity for career progression. You will also receive excellent company benefits.

HOURS:

Standard office hours are Monday to Saturday from 09.00 to 17.30hrs (A day off in lieu will be provided for Saturday/Sunday working)

INTERESTED?
If you have the relevant skills and experience, please follow the instructions to apply now.

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