Travel Complaints & Customer Service Executive

North London, Hertfordshire
£25k-£26k + benefits DOE, NEG
02 Jan 2019
02 Feb 2019
Job function
Customer Service
Full Time
Contract Type

Our client, a specialist travel tour operator who has been established for many years are now seeking a Travel Complaints Executive to join their friendly and busy team. This exciting role is ideal for an experienced customer service professional with experience within the travel industry seeking a rewarding career.

The complaints executive role entails a wide range of tasks in which no day will be the same, this includes:

• To act in a professional and efficient manner to phone and email queries.
• Handling post travel complaints with utmost efficiency.
• Providing high levels of customer service and complaint handling advice.
• Using your writing skills to respond professionally to complaints.
• Liaising with suppliers and clients.

To be the cut above the rest…
• Experience in handling customer complaints within the travel industry is essential
• Be able to provide empathy
• Excellent written skills
• Excellent and clear telephone manner
• Dynamic and self-motivated
• Meticulous attention to detail
• Dedicated
• Positive

Benefits include:
• Lucrative salary
• Career progression
• Travel perks
• Sociable working hours – Mon-Fri
• Pension
• Great working environment
• Opportunity to work for a forward thinking and dynamic tour operator in state of the art offices, within a friendly team in which you will be rewarded for your hard work.

Join our client’s friendly team and send your cv today! Please note only candidates with complaint handling experience will be considered for this role.

To apply click APPLY NOW or email your cv to


Do you have rewarding friends or colleagues? Refer and earn today! Recommend Platinum Travel Recruitment and we will reward you with £150 to spend. Don’t keep us a secret, share your knowledge with friends, family and colleagues. There is no limit to how many professionals you recommend. Speed the word and increase your earnings. It’s simple, for the reward, the candidate must not already be registered with us and once they obtain a role and pass probation, we shall transfer the funds into your account immediately. The great thing is that it’s really easy to do, anyone can make a referral and watch your income grow! 



Give your travel boost and apply today. Please note only suitable travel candidates from a tour operator or travel agency background will be considered for this role.


To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you.

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