Customer Service Advisor - Villas

Loughton, Essex
03 Jan 2019
03 Feb 2019
Job function
Customer Service
Full Time
Contract Type

Customer Service Advisor (Villas)

Loughton, Essex, United Kingdom


Established for over 36 years, we pride ourselves on offering the best services to independent travel agents who need our product expertise to help them create high quality tailor made travel arrangements for their customers the USA, Canada, Mexico and the Caribbean.

We are offering you the opportunity to work for a dynamic and forward thinking organisation as a Villa Advisor in our busy Operations team to assist in making villa bookings in the USA

Job Purpose

To offer a professional telephone service to both travel agents and direct clients

Confirming and managing Villa bookings and offering excellent customer service

Hours of work:-

40 hours per week,

Monday – Friday 9am - 5.30pm


1. Essential Experience

Previous experience of working in telephone customer service role

Polite, professional and enthusiastic telephone manner

Used to working with more than one computer system 

Word and Excel experience 

2. Useful Experience

Previous industry experience

Knowledge of Florida and the USA

Used to working as part of a team


Starting of £19,000 per annum

28 days paid holiday (including bank holidays) increasing to 33 days for long service

Excellent Training

Employee Assistance Programme

Private Medical Insurance

Workplace Pension

Free Lunch

Discounts for your own holidays

Overseas inspection trips (Fam trips)

Incentives and Team nights out

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