GERMAN SPEAKING SENIOR CUSTOMER SERVICE MANAGER

Location
London, England
Salary
£40000 - £60000 per annum + Excellent Benefits
Posted
03 Jan 2019
Closes
02 Feb 2019
Ref
SH60
Contact
Simon Hurst-Grover
Job function
Management
Hours
Full Time
Contract Type
Permanent
GERMAN SPEAKING SENIOR CUSTOMER SERVICE MANAGER
TOUR OPERATOR, LONDON
£40-60K

A highly successful and expanding luxury cruise operator is seeking a German Speaking Senior Customer Service Manager to join its team in London. This is a great opportunity in this newly created role if you have a travel, tourism or hotel background, are fluent in English and German, and have a proven background of at least 4 years in customer service management.

You'll be based in London managing 2 customer service managers whilst being responsible for the overall customer service management process. This will include investigating and resolving escalated complaints from high end clientele either post or during their cruise itineraries, liaising effectively with the cruise companies to manage a successful resolution.

For this German Speaking Senior Customer Service Manager job, we're looking for:

*Excellent written/verbal communication skills in English and German
*Minimum 4 years' experience in a similar Senior Customer Service Manager role
*A cruise, travel, tourism or hotel background will be highly preferred
*Ability to confidently communicate with all levels of management, preparing and delivering reports when necessary
*Proficiency in Microsoft Word and Excel
*Strong diplomatic skills (ability to listen, empathize and respond to guest and travel partner complaints)
*Positive approach and enthusiasm
*Ability to rise above complaint negativity to retain guest goodwill and repeat business
*Excellent organisational skills and attention to detail
*Demonstrate initiative to implement new processes as needed to enhance and streamline department functionality

Simon Hurst-Grover is recruiting for this German Speaking Senior Customer Service Manager with a Tour Operator in London. Click to apply.



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Applicants must have the legal right to live and work in the country where the vacancy exists. We regret we are only able to contact shortlisted candidates.

Progressive Travel Recruitment and 14fiftyseven (trading names of Progressive Personnel Ltd., est. 2005) are leading international travel recruitment and PA/household recruitment consultancies with offices in the United Kingdom, United Arab Emirates, South Africa and The Maldives.

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