Senior Flights & Operations Executive

London (Greater)
Attractive Salary + Bonus on offer
04 Jan 2019
01 Feb 2019
Richard Day
Job function
Customer Service
Full Time
Contract Type

Senior Flights & Operations Executive

Based in Central London working for a leading online travel company this pivotal role will be to provide advice on complex flight issues, the Senior Flights and Operations Executive will also investigate flight related complaints and work alongside ticketing and customer services helping with general queries relating to hotel and transfers,

Senior Flight & Operations Executive responsibilities will include:

Providing advice on fares

Providing operational support for complex flights issues, for example, flight changes and cancellations

Providing support for GDS queries

Ensuring that revenue from flight refunds are maximised by running regular checks Investigating flight or transport complaints

Assisting with the operational email which may include hotel or transfer queries Helping to monitor and chase suppliers for any lost monies and tracking losses

Senior Flight & Operations Executive Responsibilities Required:

2 years proven experience dealing with scheduled flights

Understanding of UK airline rules and regulations GDS experience essential, Amadeus or Galileo is desirable but not essential

A good understanding of pricing entries

Experienced in handling complex flights situations

Experienced liaising directly with customers and airline

This is an exciting opportunity with lots of autonomy for someone who enjoys problem solving and would like to gain a wide range of experience in an exciting fast paced company. In return you will be offered a competitive salary with an extremely generous monthly salary top-up based on achievable targets, the successful applicant will also be offered amazing discounts on their products, pension., 25 days annual leave, employee benefits and the chance to work in modern offices with some fantastic people with lots of after work social gatherings.

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