Senior Business Travel Consultant

Fareham, Hampshire, England
Up to £24000 per annum + pension
07 Jan 2019
04 Feb 2019
Victoria Jennings
Job function
Fares & Ticketing
Full Time
Contract Type
Senior Business Travel Consultant - £24K - Fareham

Senior Business Travel Consultant - Main Responsibilities:

  • Provide professional, knowledgeable, accurate service to clients via email and telephone.
  • Ensure all requests are handled within Service Level Agreements.
  • Take full responsibility for enquiry from initial request to ticket issue and invoicing.
  • To ensure full use of technology.
  • Compliance with all company processes and procedures including quality control checks.
  • Meet Individual goals and objectives as set by Operations Manager.
  • Support company goals and objectives as set by Managing Director.
  • Demonstrate fare knowledge and expertise.
  • Process tickets, amendments, reissues and refunds.
  • Ensure complaints are escalated to Team Manager.
  • To assist the Travel Team wherever required.

Senior Business Travel Consultant - Skills, Experience and Qualifications:

  • Minimum 5 years travel industry experience.
  • Great interpersonal and communication skills.
  • Be able to communicate with staff at all levels.
  • Ability to work as part of a team and individually.
  • Excellent time management and organisational skills.
  • Attention to detail.
  • Ability to want to learn new processes and products.
  • Be able to deliver a high level of customer services at all times.

Senior Business Travel Consultant - Additional Features:

  • Monday to Friday - 8.30-6pm (shifts are either 8.30-5pm or 9.30-6pm)
  • 20 days holiday
  • Must be proficient in Amadeus and Sabre

If you are interested in the vacancy, then please apply for the position or email

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit

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