Japanese Speaking VIP Service Agent

Hounslow, London, England
£18000.00 - £22000.00 per annum
09 Jan 2019
06 Feb 2019
Nick Smith
Job function
Customer Service
Full Time
Contract Type

Japanese Speaking VIP Service Agent, Heathrow Airport - Salary to £23k
We are seeking fluent Japanese and English Speakers with exceptions service skills for this Airline based at Heathrow Airport. Provide comprehensive, courteous and top quality service to VIP clients and customers of the company. To attend the client of Senior Vice President, at the airport and accompany him for sales calls in the UK. You will be working in a new and small team to promote and expand our presence in the industry; therefore, proactive and voluntary attention to details are required. Base Salary is £18k plus shift and premium pay taking to package to around £23k and will consider candidates on a working visa, though esssential to have references for 5 years for Airside Pass.

Japanese Speaking VIP Service Agent Responsibilities
Carry out VIP Service duties for both arrival and departure flight handling
Special Services, arrange meet and greet for VIP's
Departure Flight preparation, seat planning
Arrival Flight preparation and Departure Gate reconciliation Handling
Host and supervise check-in facility & Staff
Flight Management
Monitor flight status to take necessary action including connection flights
Lost & Found enquires, Baggage Services
General Office housekeeping and tasks

Japanese Speaking VIP Service Agent Requitements
Fluent in English and Japanese; writing, reading and speaking
Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level
Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard
Able to demonstrate a flexible and positive attitude, attain excellent customer service skills
Close attention to detail as there is important documents and booking aspects involved
Time management skills
Maintain confidentiality
Efficient and effective decision making and the ability to take own initiative while working effectively as part of a team
GCSE Maths & English grade C or above, or equivalent
To be considered please email your CV to nick@candm.co.uk or call Nick on 02073971286 with any questions.

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit www.candm.co.uk

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