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​​Customer Operations Executive

Employer
Red Planet Recruitment
Location
Central London, London, England
Salary
£25,000 per annum + benefits
Closing date
24 Jan 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

​​Customer Operations Executive.   Are you looking for an exciting opportunity to work in a great environment offering excellent career development prospects? Taking direction from the Head of Service Delivery the Customer Operations Executive position will assist in the day to day operational management of all post sales activities and improve customer experience and value of sale. The position will monitor Service levels in order to ensure a consistency in the level of delivery throughout the company and ensure that clients and colleagues expectations are exceeded.
 
Role Responsibilities:

  • This new role within a restructured service team will provide direct support to customers and the Sales Team Managers with post sales service and booking queries
  • Handling all necessary admin processes related to bookings from both call centre and online channels
  • Handling switch selling where the customers online selection is unavailable
  • Administering all amendments to bookings including elective changes by customers and schedule changes
  • Undertake as required upselling activities offering lounges, transfers and additional products for online and call centre bookings
  • Dealing with cost adjustments
  • Follow up on pending hotel confirmations
  • Follow up outstanding balances
  • Ensuring that all ticketing and payment deadlines are met
  • Ensure that telephone calls to the department are answered promptly and courteously and that wherever possible issues are resolved for customers on first contact
  • Where a first call resolution is not possible customers are to be provided with a daily update
  • To ensure that all client correspondence is answered in line with our client’s internal policies and procedures and ABTA’s Code of Conduct
  • Participate in the ongoing review of Company Policies with a view to making suggestions or amendments, which would lead to improvements in the level of service provision and customer experience

Now Let’s Talk about You!
Possess the ability to gather and interpret information from a wide variety of sources is a vital skill for the Customer Operations Executive role. The post requires excellent communication skills and would best suit a motivated and pro-active individual who can multi task, handle their own and others stress and enjoys working in a close knit and dynamic team.

  • Excellent communication skills – written and verbal
  • 1-2 years minimum travel industry experience
  • GDS experience – Galileo
  • Formal drafting of correspondence and reports
  • EmpathyCreative ThinkerPro Active ownership of customer issues and Negotiation Skills are a must

Salary & Working Hours:

  • £25,000 per annum + benefits. General working hours 9- 6 Monday to Friday, 3 weekend days a month – with time off in lieu of which one must be a Sunday and can be done from home. one late shift 10-7pm a week which can also be done from home.

Sounds Like You?
If so, we’d love to hear from you!

Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying. ​

Company

We are travel experts

No matter what your career goals, Red Planet has the expertise and the travel industry connections to help you maximise your potential in today's job market. 

We believe a job is more than just a means to pay the bills - it is a creative outlet for people to apply their skills and talents to something that’s bigger; something that is both challenging and rewarding. The right job will not leave you dreading Monday morning, but positively anticipating what new things the week will hold. If that is something you have yet to discover, then it’s time to call Red Planet! 

As specialists in travel recruitment, Red Planet offers candidates a service that is second to none. The services we provide to our candidates show that we are not just recruiters; we are career advisors and experts in the travel industry.

Red Planet prides itself on the fact that the recruitment team is managed by people who know the travel industry exceptionally well because they have also worked in this exciting and vibrant sector. This makes a big difference as they know what they are talking about.

We have merged the best services that a recruitment agency can offer in order to create an exclusive travel industry personnel and recruitment service, benefiting both our candidates and clients.

Consider us your travel industry connection

Contact us

Red Planet Travel Professionals
86-90 Paul Street
London, EC2A 4NE

Telephone: 020 3540 8981
Email: jobs@redplanetrecruitment.co.uk
Skype: redplanetrecruitment

www.redplanetrecruitment.co.uk

 

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