Travel Contact Centre Manager
Travel Customer Contact Centre Manager
£ to £35,000 + Bonus and Benefits.
My client is a leading tour operator specialising in upmarket worldwide touring holidays.
Due to expansion, they are now recruiting for an experienced Travel Contact Centre Manager to manage the reservations and after sales teams to ensure customers are provided with the highest levels of customer service.
Candidates for the Travel Customer Contact Centre Manager must have previous management experience within the travel industry in particularly within coaching and motivating reservations teams which is essential in keeping the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations.
Travel Contact Centre Manager Responsibilities:
Lead, mentor and motivate the Reservations, Aftersales and Administration team to achieve organisational and sales goals
Improve customer service experience, create engaged customers and facilitate organic growth
Management of the Customer Contact Centre (Reservations and Administration department) in order to meet company objectives, match labour resources with demand optimising at all times to manage activity, improve customer service initiatives and improve efficiency
Oversee the management of day to day customer service centre activities
Providing intuitive delivery, with absolute understanding of our guest needs, to create exceptional service experiences that result in lasting memories
Meeting and exceeding personal and team targets
Accountability for team performance, including coaching and development of team members individual performances taking action as appropriate
Travel Contact Centre Manager Experience Required:
Previous management experience within the travel industry ideally within a contact centre
Exceptional customer service skills and experience managing in telephone sales environment
A positive and enthusiastic approach and the willingness to be hands on
Excellent written and oral communication skills with the ability to build rapport and foster business relationships
Highly organised and ability to manage multiple tasks and/or projects concurrently
The ability to set, meet and exceed targets
Travel Contact Centre Manager Experience Salary and Benefits:
Base Salary to £35,000
Performance related bonus
22 days holiday
To apply for this Travel Contact Centre Manager role, please email your CV to firstname.lastname@example.org or contact me on 0207 812 3820 in confidence for additional information.