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Luxury Travel Customer Experience Executive 

Employer
Platinum Travel Recruitment
Location
London (Central), London (Greater), Surrey. Middlesex, Essex
Salary
£26k-£29k + bonus + benefits
Closing date
16 Feb 2019

View more

Sector
Tour Operator
Hours
Full Time
Contract Type
Permanent
Job function
Customer Service

Job Details

We are looking for a highly organised, enthusiastic and budding  Luxury Travel Customer Experience Executive to join our clients multi-award-winning marketing team to assist in offering the very best customer service experience, as well as building relationships with clients and generating future enquiries.

A travel professional who is passionate about putting the customer at the heart of everything they do, someone who’s solutions orientated, who’ll bring ideas & creativity would be perfect for this post. In return, you will have the freedom to put their ideas to the test.

This exciting opportunity is ideal for a travel professional with customer service and/or marketing experience from a luxury tour operator background, seeking something a little different in which you will be offered career progression and generous benefits.

Your career begins here, duties include:

  • Working closely with the CRM Manager and the sales team to deliver excellent post trip customer service to clients.
  • You will be the main point of contact for all clients returning from trips to enable our client to improve our product and service as well as tailor and personalise all future trips they may take.
  • Assist in lead generation and developing our clients’ bucket list.
  • Gathering and recording client feedback details to enable heightened client understanding and personalisation on all future trips.
  • Ensure all feedback is relayed to the wider team – including the product team so that we can feedback to directly to partners on the ground in each country.
  • Reviewing and responding to all Trustpilot reviews.
  • Lead generation – driving repeat bookings through bucket list development and timely reminders.
  • Building direct client relationships to increase retention and drive referrals.

Essential Experience:

  • Travel/ luxury industry experience within marketing and or customer service or similar.
  • We are looking for a confident individual who is good at listening and communicating with UHNW clients.
  • Clear communicator, who can explain and promote travel services.
  • Active listener who can interpret information, identify opportunities and make suggestions.
  • Good at establishing relationships.
  • Meticulous attention to detail.

Generous benefits include:

  • An amazing opportunity to join our clients rapidly growing, a multi-award-winning international travel company
  • Performance based bonus
  • Birthday off
  • Sociable working hours - Mon-Fri
  • Salary negotiable depending on experience
  • Pension scheme
  • Fam trips to luxury destinations
  • Career progression
  • Membership of Perkbox
  • Varied job role
  • Travel perks
  • Creative and fun office environment
  • Regular work drinks and events – from creative afternoons to reward days

Give your travel career a boost and email your cv to us today. 

To apply click APPLY NOW, any questions give us a call on 0208 393 9925 and our dedicated team can assist in locating the right opportunity for you. 

 

www.platinumtravelrecruitment.co.uk

Company

Our Story – Travel Recruitment Specialists

Platinum Travel Recruitment have become recognised specialists within the travel industry for many years. Our consultants possess a profound depth of knowledge of the travel industry having worked within travel, with an array of contacts throughout the UK and beyond. 

This is just one of the factors that allows us to provide a superior recruitment service. We ensure that our clients have access to the cream of the crop within the travel industry and candidates can enjoy exciting career-enhancing opportunities. The services that we provide to our clients and candidates show that we are not just recruiters; we are HR professionals, career advisors and experts in the travel industry.

Having two offices strategically placed in the Midlands and Surrey, close to London, this enables us to service a large geographical area and provide that face to face contact for both clients and job seekers.

Strategic in our thinking with a responsive approach to future needs, we think far beyond the conventional recruitment process by conducting a thorough analysis of both our candidates and clients.

Our experienced consultants manage the full recruitment process, screen and test each potential applicant matching the job specifications ensuring time is not wasted on unsuitable candidates. Our open, honest and committed approach will ensure that you reach your goals. So, let’s link up and chat what success means to you.

 

Why use Platinum Travel Recruitment?

Employers

Ability to supply professional pre-scanned travel candidates screened from consultants with years of experience in the travel industry.

Quality applicants rather then quantity.

We appreciate locating the right candidate can be a challenge. We save you time and money on locating candidates by short listing, database searching, head hunting and advertising the vacancies at no cost.

With our strong marketing prescience we are able to target the best applicants right from the outset.

Interviews are only organised for applicants clients wish to see free of charge. Once the candidate is placed a competitive fee will be charged with free trial periods for candidates starting with your organisation.

Many clients use us on an exclusive basis as we listen to requirements and offer the highest level of customer satisfaction whilst understanding your business needs.

If you are looking to expand your company or need recruitment advice feel free to call us on 0208 942 4103

Candidates

Assistance with the interview and application process

Our experienced and qualified consultants will listen to your requirements in locating the right role and progress your career

Able to provide free career advice on your next move

We have a range of roles including Reservations, Business Travel, Marketing, Product, Management plus more many more exciting opportunities to enhance your career.

Our service is free and kept strictly confidential.

Utilise your experience and achieve your goal – send us your CV today

Company info
Website
Telephone
07715365415
Location
Coombe Croft, Howell Hill Grove
Epsom
Surrey
KT17 3ER
GB

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