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Home-Based Business Travel Call Handler

Employer
Succeed Recruitment Solutions
Location
Homeworking UK wide
Salary
£19,500 pro rata plus excellent benefits
Closing date
17 Feb 2019

View more

Sector
Business Travel
Hours
Full Time, Part Time
Contract Type
Permanent
Job function
Home Working

Job Details

Our client is a highly regarded after hours Travel Management service, offering support to corporate travellers regardless of geographical location, or time of day or night. As they continue to expand their successful Business Travel operation throughout the UK, they're now looking for Home-based Call Handlers to join their growing team.

Working from the comfort of your own home and reporting to the Reservations Manager, the role involves handling and screening coming calls, to establish the nature and urgency of the call. This is a pressurised role in which the successful candidates will be dealing with a wide variety of clients in a demanding and fast paced environment. Working on a rota basis, you’ll cover a range of shifts including early mornings, evenings and weekends (but NO night shifts) so a flexible, versatile approach is essential.

Previous experience gained within a customer facing role, ideally within the Business Travel sector, along with calm and professional manner is essential for this role and in return our client is offering a generous basic salary of £19.5k pro rata, great benefits and the chance to work from home for a fast-growing global Business Travel Company! Please contact us today for a confidential chat about the role, or apply online.

Role of Home-based Call Handler:

  • Handling incoming calls from clients, establishing the nature and urgency of the call
  • Making the decision to pass the call to a Senior Business Travel Consultant to deal with, or to take a message for less urgent enquiries
  • Using a calm and professional approach to quickly establish the nature of the call
  • Offering empathy to the client, whilst providing a pro-active solution to their call

Skills required for the role:

  • Previous experience gained within a customer service role within the Travel sector
  • A calm and professional approach
  • Excellent verbal and written communication
  • Expert delivery of customer service
  • Excellent problem solving skills
  • A keen eye for detail
  • Flexibility with regard to working hours

If you’re interested in learning more about this Home-based Call Handler role, please contact Succeed Recruitment Solutions or press the apply online button now!

Not for you? Then please visit our website to view the other exciting roles we have available; www.succeed-recruitment.com.

Succeed Recruitment Solutions – for the best Travel jobs, Multilingual jobs, Airline jobs and Contact Centre jobs.

Company

Succeed Recruitment Solutions is a specialist recruitment consultancy dealing with roles across the travel sector, including Airline, Business Travel, Cruise, Conference & Events, Contact Centre, Hotel/Hospitality, Homeworking, Leisure Travel, Multilingual, Retail Travel, Tour Operations & Travel Technology.

We partner with some of UK’s leading organisations, recruiting from entry level right up to senior management positions. Whether you’re a candidate looking for an exciting career opportunity or a client looking to fill an urgent vacancy, we’re with you every step of the way.

We’re renowned for the highly personal service we offer and have a singular aim for clients and candidates – success!

If you want to speak to people who will take time to understand exactly what you’re looking for and are prepared to go just that little bit further to help you achieve success - you’re in the right place! At Succeed, we place huge emphasis on finding roles which will not only match your skill set but will offer you the working environment and career potential you deserve. 

We enjoy excellent relationships with our clients and want to spend time getting to know you so that we’re able to confidently recommend you to them and them to you. By taking the time to do this, we can be sure the fit will be a good one. We also understand how important feedback is to our candidates and will always provide this following an interview or assessment day – we know only too well that there’s nothing worse than being left in the dark after all your hard work and preparation! 

To find out more about how we can help, or to view our current vacancies, please visit our website; www.succeed-recruitment.com or call us on 0161 408 0357 / 0358 for a confidential chat. We look forward to hearing from you!

Company info
Website
Telephone
0161 408 0357 / 0358
Location
Peter House, Oxford St
Manchester
Greater Manchester
M1 5AN
GB

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